Open To Work
Melissa Cooledge
Scarborough,ME
Summary
Business Office Manager with 11 years in restaurant management, 25 years in Lending, and 10 years in Healthcare Experienced with financial coordination, ensuring accurate budget management and reporting. Utilizes analytical skills to enhance financial processes and support decision-making. Knowledge of financial regulations and best practices, consistently delivering reliable and precise financial data.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Transplant Financial Coordinator
MaineHealth
Portland, ME
01.2026 - Current
- Obtain Authorizations and precertifications
- Coordinated financial reporting processes to ensure timely and accurate data submission.
- Collaborated with cross-functional teams to streamline financial operations and improve efficiency.
- Explained insurance benefits, fees and procedures to patients.
- Contacted insurance carriers to discuss policies and individual patient benefits.
- Maintained a high level of confidentiality when handling sensitive financial information and employee records.
Business Office Manager
The Inn at Atlantic Heights
Saco, ME
05.2025 - 11.2025
- Experience working with all types of third-party payers (HMO, Medicare, Medicaid, PPO, and Long Term Care)
- Experience working and analyzing UB04 and 1500 claim forms for payments.
- Daily working knowledge of bookkeeping principles with Payroll, Billing, and cash posting.
- Human Resource Coordinator, new employee training, and onboarding.
- Maintain Patients' MaineCare Insurance accounts and assist with the application process.
- New resident admission, account set up, and orientation.
- Accounts Payable, Accounts Receivable, Trust Account Manager, and Account Clean-up.
- Meets monthly goals for Collections through ACH, Credit Card payments, and monitoring Probate.
- Supervise a team of four, fostering a collaborative and productive work environment.
- Oversaw daily operations, ensuring compliance with regulations and quality standards.
- Managed budgeting processes and financial reporting for efficient resource allocation.
Business Office Manager
Genesis Healthcare
Scarborough, ME
10.2024 - 03.2025
- Experience working with all types of third-party payers (HMO, Medicare, Medicaid, PPO, and Long Term Care)
- Daily working knowledge of bookkeeping principles with Payroll, Billing, and cash posting.
- Maintain the Center's Bank Account and residents' Trust accounts.
- Manages employees in my department and provides ongoing training.
- Meets all reporting and daily/monthly goals.
- Meets with all patients and discusses insurance and billing.
- All collections for the center, probate claims, and asset searches.
- Maintain patients' MaineCare Insurance accounts and assist with the application process.
Business Office Manager /AP
St Andre Health Care
08.2022 - 10.2024
- Experience working with all types of third-party payers (HMO, Medicare, Medicaid, PPO, and Long Term Care)
- Daily working knowledge of bookkeeping principles with Payroll, Billing, and cash posting.
- Accounts Payable, Accounts Receivable, Trust Account Manager, and Account Clean-up.
- Meets monthly goals for Collections through ACH, Credit Card payments, and monitoring Probate.
- Maintain Patients' MaineCare Insurance accounts and assist with the application process.
- Maintain the Center's Bank Account and residents' Trust accounts.
- All ancillary billing to include Pharmerica, Nordx, Mobilex, Ambulance, MaineHealth and Rehabilitation.
Communications Technician in Remis -Per Diem
Maine Medical Center
Portland, ME
12.2015 - 09.2022
- Triage inbound ambulance in an emergent environment.
- Connect doctors for emergent and urgent consults.
- Communicate with multiple departments regarding the arrival of ambulances.
- Communicate with Medical professionals from other hospitals for Transfer needs.
- This was a per diem position.
Business Office Manager
Genesis Healthcare
06.2018 - 03.2021
- Experience working with all types of third-party payers (HMO, Medicare, Medicaid, PPO, and Long Term Care)
- Maintain the Center's Bank Account and residents' Trust accounts.
- Manages employees in my department and provides ongoing training.
- Meets all reporting and daily/monthly goals.
- Meets with all patients to go over Insurance and billing.
- All collections for the center, probate claims, and asset searches.
- Maintain Patients' MaineCare Insurance accounts and assist with the application process.
Loan Officer - 100% Commission Sales
Northeast Bank
03.2014 - 05.2015
- Self-confident, Persistent, and assertive.
- Originate, Process, and Close Mortgages.
- Counsels customers on a variety of products and options.
- Create and maintain excellent relationships with Realtors, Title Companies, and vendors.
- Excellent computer skills.
- Reason for leaving: Commission only and slow mortgage market.
Mortgage Company - Owner
First Choice Home Loans
Scarborough, ME
01.2005 - 01.2011
Restaurant / Deli - Owner
Bistro 21
Westbrook, ME
01.2007 - 01.2010
Education
EMT Course -
Northeast Mobile Health
Associates of Science - Dietetic Technician, Nutrition, Restaurant Management
Southern Maine Technical College
South Portland, Maine01-1994
Skills
- Tax compliance
- Revenue recognition
- Bank reconciliation
Certification
- Notary Public & Dedimus Justice
- CPR, OSHA First Aid, and Fit Test Instructor 2022 to October 2024
- ServeSafe Certification expires 2028-11
- Treasurer - Scarborough Farmers Market
Interests
Exploring various forms of art, such as higher level of glass design to nurture creativity and personal growth
Timeline
Transplant Financial Coordinator
MaineHealth
01.2026 - Current
Business Office Manager
The Inn at Atlantic Heights
05.2025 - 11.2025
Business Office Manager
Genesis Healthcare
10.2024 - 03.2025
Business Office Manager /AP
St Andre Health Care
08.2022 - 10.2024
Business Office Manager
Genesis Healthcare
06.2018 - 03.2021
Communications Technician in Remis -Per Diem
Maine Medical Center
12.2015 - 09.2022
Loan Officer - 100% Commission Sales
Northeast Bank
03.2014 - 05.2015
Restaurant / Deli - Owner
Bistro 21
01.2007 - 01.2010
Mortgage Company - Owner
First Choice Home Loans
01.2005 - 01.2011
Associates of Science - Dietetic Technician, Nutrition, Restaurant Management
Southern Maine Technical College
EMT Course -
Northeast Mobile Health