Melissa Cordero-Fonseca
Riverside,CA
Summary
Results-driven operations leader with 10+ years of experience in supply chain, warehouse management, and retail operations. Proven ability to optimize inventory processes, improve service delivery, and promote a strong safety-first culture. Bilingual professional skilled in cross-functional collaboration and data-driven decision-making using KPIs to enhance operational performance. Highly organized and detail-oriented with a consistent track record of meeting and exceeding business objectives while delivering exceptional customer satisfaction.
Overview
14
14
years of professional experience
Work History
Operations Manager
Home Depot RDC
Redlands, CA
11.2023 - Current
- Led a team of supervisors and 100+ associates in a high-volume, fast-paced environment, consistently delivering operational excellence and contributing to a strong workplace culture.
- Oversaw key distribution center operations including inbound, outbound, warehouse logistics, transportation, and office coordination to ensure high standards of safety, service, and productivity.
- Directed day-to-day warehouse operations, ensuring accurate product flow, optimal layout, and timely outbound loads for stores and customers.
- Partnered with senior leadership to evaluate processes and implement continuous improvement strategies that increased operational efficiency and reduced costs.
- Led performance management efforts including coaching, feedback, and development plans to drive associate growth and maintain a union-free work environment.
- Delivered training both informally (floor coaching) and formally (evaluations), fostering skill development and team readiness for seasonal or volume changes.
- Monitored and enforced safety standards and protocols to uphold a culture of safety and compliance throughout the distribution center.
- Collaborated cross-functionally to align staffing and transportation with company objectives and customer needs, enhancing overall operational effectiveness.
- Contributed to strategic planning and execution of short- and long-term operational goals, including budgetary and service-level improvements.
Operations Manager
HD Supply RDC
San Bernardino, CA
11.2019 - 09.2023
- Managed operational excellence in all warehouse areas, ensuring efficient warehouse management systems, appropriate inventory receipt, safe processing, optimal layout, product placement, and organized maintenance.
- Assisted with DC financial and operational objectives, leading associates and peers to identify process improvements, solve problems, and prepare for upcoming events and seasonal changes.
- Evaluated the effectiveness of work methods, procedures, controls, and staffing to identify alternatives for accurate and timely product movement and processing.
- Coaches, trains, and develops associates informally and through formal training programs, providing both informal and formal job performance-based feedback. Maintains a union free work environment by creating an employee-centered workplace that demonstrates care and concern for all associates.
- Ensured safety culture across organization by adhering to HD Supply's safety policies and procedures, monitoring safety, physical security, and operational metrics regularly.
Assistant Store Manager
Converse Inc.
Orange, CA
03.2014 - 11.2019
- Recruited and hired top talent while coaching and counseling staff, implementing development strategies, and managing performance to support organizational talent planning.
- Coordinated business operations department to enhance productivity and resolve operational issues through effective communication.
- Analyzed sales reports and performance data to assess productivity and achieve goals.
Supervisor
Home Depot
Moreno Valley, CA
04.2012 - 03.2014
- Led Paint Department team to enhance store sales and profitability while exemplifying Home Depot’s core values. Acted as leader, coach, and mentor by clearly communicating performance expectations to associates.
- Fostered strong relationships with management and other department supervisors to ensure optimal resource allocation.
- Ensured full stock of department merchandise and attractive displays with clear signage and accurate pricing to facilitate seamless customer service.
Education
Some College (No Degree) - Business Administration and Management
Riverside Community Colloge
Skills
- Teamwork
- Effective communication
- Leadership
- Time management
- Attention to detail
- Creative problem solving
- Relationship building
- Work ethic
- Operational efficiency
- Bilingual - Spanish
References
Available upon request
Timeline
Operations Manager
Home Depot RDC
11.2023 - Current
Operations Manager
HD Supply RDC
11.2019 - 09.2023
Assistant Store Manager
Converse Inc.
03.2014 - 11.2019
Supervisor
Home Depot
04.2012 - 03.2014
Some College (No Degree) - Business Administration and Management
Riverside Community Colloge