Melissa Corral Guerrero
Whittier,CA
Summary
Compassionate administrative professional with experience in customer service, appointment scheduling, and fast-paced call handling. Skilled in Microsoft Outlook, organization, and time management, with a strong record of supporting clients and coordinating communication professionally.
Overview
17
17
years of professional experience
Work History
Mortuary Assistant
Rose Hills Memorial Park
Whittier, California
02.2021 - 05.2026
- Receive first-call reports from hospice nurses and families with professionalism and compassion.
- Executed dispatch of service requests, facilitating timely responses to families and hospice staff.
- Answered incoming phone calls and routed each call to the appropriate department, ensuring clear communication and prompt service.
- Provided administrative support including filing paperwork, answering phones, and scheduling appointments to maintain office organization and efficiency.
- Coordinated service requests to ensure timely response.
Lead Generator
We Care Plumbing Heating and Air
Murrieta, California
11.2018 - 02.2021
- Qualified potential customers through targeted outbound calling efforts.
- Established timely follow-up processes with prospects, enhancing lead engagement.
- Identified new business opportunities, generating a consistent sales pipeline.
Temp Worker
Brighton Collectibles
City of Industry, California
01.2019 - 05.2019
- Managed mail room operations, coordinating timely shipments with UPS and FedEx to maintain workflow.
- Processed shipment deliveries, ensuring accuracy and compliance with Brighton Collectibles inventory procedures.
- Provided administrative support to departments, streamlining filing, data entry, and phone communication.
- Received and distributed mail, letters and packages.
Business Development Center Representative
Penske Buick GMC and Chevrolet of Cerritos
Cerritos, California
05.2015 - 03.2018
- Managed inbound calls and internet leads for Buick GMC and Chevrolet customers.
- Followed up with prospects using phone, email, and text outreach.
- Scheduled sales and service appointments through dealership CRM systems.
- Coordinated communication between customers, sales staff, and service advisors.
- Resolved customer questions about vehicle inventory, pricing, and availability.
- Logged customer details and appointment notes in dealership databases.
Restaurant Hostess
Disneyland Resorts
Anaheim, California
04.2012 - 05.2013
- Managed dining reservations and walk-up seating lists.
- Greeted Disneyland Resort guests with warm, welcoming service.
- Escorted guests to tables following restaurant floor plans.
- Communicated wait times and seating updates to guests.
- Resolved guest seating requests with courtesy and patience.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
Cashier
Juan Great Fiesta
Santa Fe Springs, California
03.2009 - 04.2012
- Processed cash, card, and mobile payments at Juan Great Fiesta register.
- Issued receipts and handled change for customer purchases.
- Balanced cash drawer and prepared end-of-shift count reports.
- Resolved payment issues and redirected guests to proper service areas.
- Maintained clean checkout area and stocked receipt supplies.
- Greeted guests and answered menu questions at Fiesta service counter.
- Packed takeout orders and checked item accuracy before handoff.
- Restocked shelves with merchandise to ensure product availability.
Education
High School Diploma -
California High School
Whittier, CA06-1989
Skills
- Client relationship management
- Appointment scheduling
- Compassionate care
- Compassionate communication
- Time management
- Microsoft Outlook proficiency
- Office equipment knowledge
- 40 wpm typing
Timeline
Mortuary Assistant
Rose Hills Memorial Park
02.2021 - 05.2026
Temp Worker
Brighton Collectibles
01.2019 - 05.2019
Lead Generator
We Care Plumbing Heating and Air
11.2018 - 02.2021
Business Development Center Representative
Penske Buick GMC and Chevrolet of Cerritos
05.2015 - 03.2018
Restaurant Hostess
Disneyland Resorts
04.2012 - 05.2013
Cashier
Juan Great Fiesta
03.2009 - 04.2012
High School Diploma -
California High School