Melissa Costa
Pelham,NH
Summary
Dedicated and motivated team player looking to further my career. Ability to remain calm and professional in high stress situations while being able to quickly and effectively problem solve. Eagerness to learn and grow while making a difference in supporting those around me. Committed to provide the highest quality service to our customers and create a positive experience.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Lead Preschool Teacher
CREATIVE MINDS
Dracut, MA
01.2018 - Current
- I take care of up to 20 2.5-3.5-year-olds with the help of one assistant
- I create and implement weekly curriculum that consists of daily activities and learning worksheets
- I snuggle sad children, wipe away tears, change diapers, ensure everyone’s safety and play fun games together all while implementing learning time
- I am also in charge of all parent contact at pick up and drop off along with any phone calls throughout the day
- I create report cards for each child at the end of the week to highlight some accomplishments and areas of more learning time being focused to ensure open communication with the parents
- Developed and Implemented a variety of activities to support motor skills and language development.
- Supervised, mentored and trained new teaching staff.
- Attended and actively participated in staff meetings and trainings.
- Demonstrated excellent classroom management and organizational skills.
- Demonstrated strong abilities to manage and resolve conflicts
- Developed and maintained positive relationships with students and families.
LNA
Benchmark Senior Living
Salem, NH
01.2017 - 01.2018
- Cared for alzeheimer and dementia patients.
- Provided companionship and support with ADLs.
- Kept patients comfortable by utilizing resources and materials as needed.
- Assisted with the care of patients and residents, followed physicians orders, nursing policies and procedures, infection control standards, safety regulations and applicable state laws.
- Charted daily information with respect to resident mood changes, mobility activity, eating and inputs and outputs.
Data entry clerk
Joyce Construction
Billerica, MA
09.2015 - 11.2017
- Updated customer charts, processed invoices and collected payments.
- Created new customer profiles and ordered materials and supplies.
- Scheduled new and existing projects to ensure deadlines were met.
- Maintained a high level of attention to detail when entering and verifying data.
- Performed data entry functions in accordance with established policies and procedures.
Bartender/Waitress
Max and Dylans
Billerica, MA
01.2012 - 01.2014
- Managed food orders and drink preparation.
- worked collaborativly with team members.
- Created a welcoming atmosphere that increased repeat business.
- Developed relationships with regular customers to enhance their dining experinces by providing personalized service.
- Ensured compliance with health and safety regulations at all times.
- Utilized strong organizational skills to manage multiple talks simultaneously.
- Proven ability to multitask and take on additional responsibilities as needed.
Receptionist/Administrative Assistant
Dr. John.H.Boss D.M.D
Lowell, MA
01.2005 - 01.2007
- Handled an incoming and outgoing calls.
- Checked patients in and out of the office.
- Updated patient charts and verified insurance information.
- Coordinated appointment scheduling and follow-ups.
- Ensured a welcoming environment.
Education
Medical Billing and Coding -
Devry university
Texas County, OK01.2024
LNA in Nursing -
Pinkerton Academy
Derry, NH01.2007
GED -
Pelham High School
Pelham, NH01.2007
Some College (No Degree) - Undecided
Middlesex County College
Lowell, MASkills
- Alzheimer's/Dementia care
- Parent communications
- Microsoft Office (10 years)
- Detail oriented/ quick learner
- Classroom Management
- Reliable/Dependable
- Confidentiality
- Data entry
- Records/files
- Attention to detail
- Ability to multitask
Certification
- LNA
- CPR/First Aid
- Medical Billing and Coding (pending certification test)
Timeline
Lead Preschool Teacher
CREATIVE MINDS
01.2018 - Current
LNA
Benchmark Senior Living
01.2017 - 01.2018
Data entry clerk
Joyce Construction
09.2015 - 11.2017
Bartender/Waitress
Max and Dylans
01.2012 - 01.2014
Receptionist/Administrative Assistant
Dr. John.H.Boss D.M.D
01.2005 - 01.2007
Medical Billing and Coding -
Devry university
LNA in Nursing -
Pinkerton Academy
GED -
Pelham High School
Some College (No Degree) - Undecided
Middlesex County College
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