Melissa Cox, RN
Summary
Registered Nurse with over 25 years practical experience in leadership and healthcare roles. Proven excellence in critical thinking and problem solving in a fast paced environment. Goal oriented and passionate about delivering exceptional, patient centered care. Offering exemplary, detail oriented, organizational skills and a history of effective communication with patients, families, and healthcare providers alike.
Overview
26
26
years of professional experience
6
6
Certificate
8
8
Awards
Work History
Mental Health Registered Nurse
Meridian Behavioral Healthcare, Inc
09.2023 - 09.2024
- Enhanced patient safety by conducting thorough in-home assessments, identifying potential risks, and initiating interventions as needed.
- Collaborated with multidisciplinary teams to ensure comprehensive care for patients with mental health disorders.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
Center Clinical Manager - Temp Contract
ChenMed
04.2023 - 09.2023
- Ubuntu Award "exceptional service" 6/2023 presented by management .
- Identified opportunities to improve clinical practices, devise strategies, and implement plans to increase patient care standards and enhance operational procedures.
- Promoted positive work environment, utilizing dynamic communication, prompt problem resolution, and proactive supervisory practices, resulting in increased employee and patient satisfaction scores.
- Promoted a culture of safety within the clinic by enforcing policies related to infection control, medication administration, and incident reporting procedures.
- Successfully managed clinic operations during periods of change or growth by adapting processes as needed.
RN Supervisor & Home Health Administrator
United Healthcare
03.2021 - 02.2023
- Diamond Award "Leader Making a Difference" 5/2022 via direct reports, Statewide Project Management "Trustworthy Leader and Educator" 1/2022 via administration, Bravo Award & Bonus "consistently going above and beyond to increase employee and patient satisfaction" 8/2021 via supervisor.
- Increased facility compliance with company, state, and federal regulations by performing monthly chart, office, and agency audits and suggesting actionable improvements during informal and formal audits.
- Trained, evaluated, and motivated high-quality performance from approx 20 nurses.
- Streamlined nurse scheduling, ensuring adequate coverage and minimizing overtime expenses.
- Facilitated smooth transitions of care for patients between facilities by maintaining clear communication channels with all stakeholders involved.
- Decreased hospital readmission rates through diligent monitoring of high-risk patients and proactive interventions as needed.
- Promoted a culture of continuous improvement within the nursing department by regularly soliciting feedback from staff members and incorporating suggestions into practice when appropriate.
- Served as an approachable leader who consistently resolved concerns raised by both nursing staff and families regarding patient care issues or operational challenges.
Oncology Infusion Registered Nurse
Cancer Specialists of North Florida
08.2020 - 02.2021
- Enhanced patient safety with strict adherence to chemotherapy administration protocols and monitoring guidelines.
- Provided individualized patient education on chemotherapy medications, infusion procedures, and side-effect management strategies to promote self-advocacy and coping skills.
- Reduced patient anxiety through clear communication and therapeutic relationship-building techniques.
- Utilized advanced assessment skills to identify early signs of treatment-related complications or disease progression for prompt intervention by healthcare providers.
Cath Lab RN - Temp Contract
Minimally Invasive Vascular Center
10.2019 - 12.2019
- Began patient care in pre-op, provided conscious sedation during procedure, and recovered patient in PACU.
- Demonstrated flexibility, adaptability, and strong critical thinking skills in managing complex cardiac cases and responding to emergent situations effectively.
Pre Op and PACU Nurse
Fleming Island Surgery Center
03.2019 - 09.2019
- Recognized for consistently high patient satisfaction scores and comments on follow-up calls.
- Managed multiple high-acuity cases simultaneously while maintaining exceptional attention to detail and accuracy in documentation.
- Educated patients and families on post-surgery expectations, care instructions, and follow-up appointments to support successful recoveries.
Pre-Admission Registered Nurse
Munroe Hospital
07.2012 - 06.2013
- Top Quarterly Producer - 3/2019
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
Oncology Infusion Registered Nurse
Citrus Hematology and Oncology
10.2008 - 06.2012
- Managed complex medication regimens while monitoring for potential drug interactions or adverse reactions, mitigating risks associated with cancer treatments.
- Reduced patient anxiety through clear communication and therapeutic relationship-building techniques.
Telephone Triage/ CVOR Nurse
All Childrens' Hospital
06.2001 - 01.2005
- Managed high stress situations calmly, providing reassurance to distressed callers while gathering necessary information for accurate decision-making..
- Managed patients' conditions before, during and after cardiac surgery (neonate and adult).
Operating Room Charge Nurse
Salina Regional Hospital
05.1998 - 06.2001
- Only RN to excell in first scrub and circulator roles in every specialty; promoted to charge first year.
- Reduced surgery wait times by streamlining the scheduling process and optimizing staff assignments of 10 room OR suite; working directly with surgeons and head anesthesiologist.
- Coordinated emergency response efforts during critical situations, ensuring prompt intervention for optimal patient outcomes.
Education
BSN - MSN Expected July 2027 -
Jacksonville University
Jacksonville, FLAssociate of Science - Nursing
Kansas Wesleyan University
Salina, KS05.1998
Skills
- Multidisciplinary Team Collaboration
- Professional Leadership
- Risk Management and Crisis Intervention
- Operational Efficiency
- Clinical Education and Development
- Policy Review & Regulatory Compliance
- Clinical Quality and Process Improvement
- Care Coordination & Case Management
- Patient Education & Advocacy
- Patient Safety and Infection Control
Certification
BLS, Mental Health First Aid, ACLS, PALS, ONS, and OCN
- Registered Nurse License #9177709 Exp:4/30/2025
Quote
"Empathy has no script. There is no right way or wrong way to do it. It's simply listening, holding space, withholding judgement, emotionally connecting, and communicating that incredibly healing message of 'You're not alone.'"
Brene Brown
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