Melissa Cozza
North Ridgeville,OH
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic with effective communication skills. Eager and ready to contribute to a dynamic team while supporting growth and organizational goals.
Overview
9
9
years of professional experience
Work History
Independent Contractor
Spark
North Ridgeville, Ohio
06.2024 - Current
- Kept client satisfaction high by consulting closely at various stages and incorporating important feedback
- Coordinated timely deliveries with local vendors and customers.
- Managed daily routes to optimize delivery efficiency.
- Communicated effectively with team and clients to resolve issues.
- Utilized mobile apps for route navigation and tracking deliveries.
- Loaded packages into vehicle for transport and ensured that all items were safely secured.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Verified deliveries against shipping instructions prior to delivering to customers.
- Utilized GPS and maps for efficient route planning.
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
Restoration Specialist
Victor Remodeling LLC
Grafton, Ohio
10.2025 - 04.2026
- Assessed damage and developed detailed restoration plans for various properties.
- Managed inventory of tools and materials for ongoing projects.
- Inspected completed work to verify adherence to company standards and regulations.
- Resolved on-site issues promptly to maintain project workflow and efficiency.
- Performed demolition work when required in order to remove old or damaged materials prior to installation of new components.
- Installed new drywall, flooring, insulation, paint, fixtures. as needed according to project specifications.
- Removed damaged materials from sites using appropriate tools and techniques.
- Maintained a clean workspace at all times while adhering to company policies related to proper storage of hazardous materials.
- Inspected buildings before and after completion of restorations to verify quality standards had been met.
- Assisted in site preparations by clearing debris and organizing materials.
- Operated hand and power tools for various construction tasks efficiently.
- Collaborated with team members to complete projects within established timelines.
- Loaded and unloaded materials, ensuring proper handling and storage procedures.
- Supported skilled tradespeople by providing necessary tools and materials promptly.
- Monitored inventory levels of supplies and reported needs to supervisors effectively.
- Operated a variety of hand and power tools to complete tasks such as sawing, drilling, hammering, and excavating.
- Facilitated efficient workflow by moving tools and equipment between job sites.
- Performed general clean-up activities onsite including sweeping and disposing of debris.
- Utilized picks and shovels for digging, spreading, and leveling dirt and gravel on job sites.
- Loaded and unloaded building materials, tools, and machinery.
- Set up ladders or temporary platforms used in construction projects.
- Repaired damaged structures such as walls or floors when needed.
- Assisted in the installation of doors, windows, drywall, roofing systems, and other structural components.
- Installed structures or fixtures using hand or power tools per plan drawings.
- Assisted electrical, plumbing and carpentry teams by completing basic and semi-skilled work.
- Used levels to ensure surfaces were even prior to completing tasks.
- Installed insulation into walls before applying drywall panels.
- Completed carpentry work and installed crown molding and wood flooring to meet customer preferences.
- Notified supervisors of faulty operations and defective materials to improve production.
- Completed general carpentry, electrical, mechanical, HVAC and plumbing installations and repairs.
- Performed demanding physical work over extended periods and modeled positive attitude.
- Displayed high standards for quality workmanship and routinely double-checked work.
- Assisted with diverse construction challenges to help team and customer.
- Demonstrated best safety practices working at heights and lifting various objects.
- Measured, marked or recorded openings or distances to construction layout areas.
- Learned and mastered skilled trade specialties under guidance of expert mentors.
- Installed sewer, water or storm drain pipes using pipe-laying machinery or laser guidance equipment.
Mail Carrier
USPS
Cleveland, Ohio
12.2021 - 02.2024
- Delivered mail and packages to residential and commercial addresses.
- Sorted incoming and outgoing mail for efficient delivery routes.
- Operated USPS vehicles safely while adhering to traffic regulations.
- Resolved customer inquiries regarding mail services and delivery issues to enhance satisfaction.
- Maintained accurate records of deliveries and collected payment when necessary.
- Provided friendly customer service at all times while delivering mail.
- Streamlined package tracking by scanning items at delivery checkpoints for improved accuracy.
- Assisted other carriers with their routes during peak periods.
- Ensured compliance with federal laws related to privacy protection.
- Collected signatures from recipients of registered mail items.
- Obtained signed receipts for registered, certified and insured mail, collecting associated charges and completing necessary paperwork.
- Sorted mail for delivery, arranging mail in delivery sequence.
- Collected outgoing mail from homes and businesses to deliver to post office for processing.
- Inspected vehicles for safety and maintenance before each delivery.
- Reported delivery issues to supervisors, contributing to proactive solutions and improved customer satisfaction.
- Adhered to company policies and procedures, including confidentiality and data protection standards.
- Used time-management skills to prioritize urgent deliveries and optimize daily schedules.
- Delivered various types of mail on routes according to strict timelines
- Approached customers and engaged in conversation through use of effective interpersonal and people skills
- Maintained updated knowledge through continuing education and advanced training
- Utilized various software and tools to streamline processes and optimize performance
- Ensured professional, safe and efficient delivery of federal mail and packages in inclement or severe and adverse weather
Service Attendant II Mechanical Maintence
City of Tampa Water Production Facility
Tampa, Florida
06.2020 - 01.2022
- Operated and maintained water production equipment for efficient facility operations.
- Monitored water quality levels to ensure compliance with safety standards.
- Assisted in routine maintenance and repairs of machinery and systems.
- Documented daily production logs and maintenance activities accurately.
- Collaborated with team members to improve workflow processes and efficiency.
- Responded to facility emergencies promptly, following established safety protocols.
- Conducted regular inspections of facilities to identify potential issues or hazards.
- Followed safety protocols while handling hazardous materials such as chemicals or cleaners.
- Operated heavy machinery for site preparation and material handling tasks.
- Assisted with the installation of underground utilities such as sewer lines and water mains.
- Utilized hand tools, such as drills, saws, hammers, to complete necessary tasks.
- Used hand tools such as grinders, drill presses, saws, taps, files.
- Utilized hand tools for assembly and disassembly of products.
- Operated MIG and TIG welding equipment for various metal projects.
- Troubleshooted complex mechanical, electrical, pneumatic, and hydraulic systems issues.
- Performed electrical, plumbing, carpentry, and appliance maintenance.
- Gained expertise in PVC and CPVC materials and their applications
- Understood functionality and applications of various mechanical components including valves and bearings
- Operation of Skid Steer, Forklift, Lull, Band-saw
- Safe and efficient maintenance and repair of water production facility, booster pump stations, storage facilities, pipes and main
- Completed training for permit supervisor and attendant roles
- Completed confined space safety training for effective hazard management
- Executed safe practices while handling hazardous chemicals in the workplace
- Problem solving and solutions for situations that needed immediate attention, time, and importance to the safety and well-being of the public through items readily available or created with materials that needed to be produced with hand tools, power tools, or welding
- Lock out/Tag out procedure experience and training
Construction Day Laborer-Rough-in General Con
Pacesetters Personnel Services
Tampa, Florida
10.2017 - 07.2020
- Operated tools and equipment safely on various job sites.
- Operated a variety of hand and power tools to complete tasks such as sawing, drilling, hammering, and excavating.
- Operated hand and power tools for various construction tasks efficiently.
- Used picks and shovels to dig, spread, and level dirt and gravel.
- Removed debris from work sites, enhancing team productivity and minimizing safety hazards.
- Facilitated loading and unloading of materials, ensuring proper handling to maintain workflow.
- Coordinated with team members to complete tasks on schedule.
- Communicated effectively with supervisors regarding project needs.
- Adapted to diverse environments and changing work conditions daily.
- Followed safety protocols to reduce risks on the job site.
- Set up ladders or temporary platforms used in construction projects.
- Assisted in the installation of doors, windows, drywall, roofing systems, and other structural components.
- Assisted electrical, plumbing and carpentry teams by completing basic and semi-skilled work.
- Created trenches to facilitate installation of utilities and drainage systems. or trenches, backfilled excavations or compacted and leveled earth to grade specifications.
- Performed demanding physical work over extended periods and modeled positive attitude.
- Operated equipment with strong focus on safety and ground communication.
- Gained independent working skills and guided and mentored less experienced team members.
- Monitored vehicle movement near work sites to enhance safety. passing near, in or around work zones.
- Demonstrated best safety practices working at heights and lifting various objects.
- Signaled equipment operators to facilitate alignment, movement or adjustment of machinery.
Education
GED -
Valley Forge High School
Parma Heights, Ohio10-2003
Some College (No Degree) - Nursing
Bryant & Stratton College
Parma, OhioSkills
- Knowledge of maintaining and construction of various jobs
- Safety Compliance
- Technology use
- Record Keeping
- Documentation skills
- Report preparation
- Time Management
- Problem solving
- Decision-making
- Team collaboration
- Teamwork skills
- Interpersonal communication
- Effective communication
- Conflict Resolution
- Active listening
- Adaptability and flexibility
- Weather tolerance
- Weather adaptability
- Physical Strength
- Physical Stamina
- Hand-eye coordination
- Multitasking
- Multitasking Abilities
- Punctuality
- Persistence
- Multitasking Abilities
- Analytical skills
- Hospitality and accommodation
Timeline
Restoration Specialist
Victor Remodeling LLC
10.2025 - 04.2026
Independent Contractor
Spark
06.2024 - Current
Mail Carrier
USPS
12.2021 - 02.2024
Service Attendant II Mechanical Maintence
City of Tampa Water Production Facility
06.2020 - 01.2022
Construction Day Laborer-Rough-in General Con
Pacesetters Personnel Services
10.2017 - 07.2020
GED -
Valley Forge High School
Some College (No Degree) - Nursing
Bryant & Stratton College