MELISSA CRAWFORD
Mardel Christian & Education Corporate
Mustang,OK
19
years of professional experience
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Work History
Buyers Administrative Assistant
1 Month- Analyzed sales trends and inventory levels to guide replenishment decisions.
- Reviewed inventory turns to reduce excess stock and improve product availability.
- Collaborated with merchandising teams to optimize category mix and allocation.
- Maintained complete documentation and records of all purchasing activities.
- Maintained key item stock levels and wrote or expedited purchase orders.
- Coordinated with logistics teams to resolve any shipping delays or discrepancies while minimizing impact on operations.
- Maintained a comprehensive database of supplier information, including contact details, capabilities, pricing structures, and lead times.
- Coordinated daily administrative operations, maintaining accurate records and efficient office workflows.
- Managed calendars, meetings, and travel arrangements for staff and leadership.
- Streamlined filing systems and document control procedures to improve information access.
- Tracked invoices, purchase orders, and office supplies to support smooth operations.
- Served as primary contact for internal and external inquiries, resolving issues promptly.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Corporate Merchandiser
2 Years- Aligned product placement with buyer guidelines and preferences to enhance assortment accuracy and optimize store readiness.
- Designed store space plans and visual concepts for new launches to increase product discoverability and customer satisfaction.
- Created AutoCAD-based placement schematics with annotated photos to minimize setup errors and maintain consistent product presentation.
- Coordinated clearance merchandise transitions from warehouse to stores to accelerate turnover and free space for seasonal assortments.
- Managed clearance merchandise transitions from warehouse to stores to expedite turnover and create space for seasonal assortments.
- Served as primary liaison for buyers and store operations managers to resolve project questions and keep implementations on schedule.
- Audited incoming product samples against quality standards, documented discrepancies, and recommended corrective actions to prevent sourcing delays.
Lead Medical Assistant
5 Years- Managed patient check-ins and accurately entered patient demographics into the electronic system, improving intake efficiency with measurable results.
- Collected and entered insurance details and triaged patients by taking vitals and recording them in charts to support timely clinical decisions.
- Performed laboratory testing, digital X-rays, and phlebotomy to deliver reliable diagnostic data for providers.
- Applied splints, cleaned and dressed wounds, and administered oral and injectable medications to ensure safe patient care.
- Documented test results and assisted providers during procedures to maintain workflow continuity and care quality.
- Maintained clinic supply ordering for front and back office, ensuring consistent availability and operational readiness.
- Monitored inventory and expiration dates for medical supplies to reduce waste and maintain compliance.
- Maintained complete lab logs and yearly paperwork to support audits and regulatory requirements.
- Ran quality control on new test kits and lab instruments to ensure accurate diagnostic performance.
- Conducted monthly autoclave testing and sent results to maintain sterilization standards.
- Communicated lab and X-ray results to patients by phone to ensure prompt follow-up and understanding.
- Reviewed and resubmitted billing claims to resolve payment issues, enhancing accuracy of accounts receivable.
- Assisted clinic manager with bank deposits and accounts receivable tasks to support financial accuracy and cash flow.
- Audited clinical documentation processes to identify gaps and introduced targeted practices, increasing record completeness.
- Maintained rigorous compliance with sterilization and equipment maintenance protocols, ensuring dependable testing accuracy and safety.
- Coached new medical assistants on clinical skills and protocol adherence, improving overall team competency during peak periods.
Merchandiser
2 Years 1 Month- Planned and executed store planograms on schedule, improving shelf presentation and product flow.
- Cleaned and repainted shelving to uphold store standards and enhance customer experience.
- Installed new signage and pricing labels to ensure accurate pricing and clear product identification.
- Assembled display fixtures to enhance product visibility.
- Conducted regular quality checks on displays and signage, correcting inconsistencies to maintain brand standards and a consistent shopping experience.
- Trained and mentored small crews on safe fixture handling and installation techniques, strengthening team capability and reducing setup errors.
- Photographed and updated inventory records after resets to maintain accurate merchandising data.
- Conducted quality checks on displays and signage, correcting inconsistencies to ensure brand standards and provide a consistent shopping experience.
- Trained and mentored small crews on safe fixture handling and installation techniques, improving team capability and minimizing setup errors.
Cashier
9 Months- Provided customer service at the service desk, processing payments and returns while maintaining transaction accuracy and speed.
- Resolved customer issues, managed register and cash handling, and maintained store appearance to ensure smooth service.
- Managed daily cash reconciliation, ensuring register balances and preventing discrepancies at shift close.
- Resolved customer issues and managed register and cash handling to ensure smooth service and positive customer experiences.
- Promoted store services and add-on products during transactions, guiding purchases and contributing to measurable sales growth.
- Trained new associates on POS operations and store policies, accelerating team readiness and coverage.
- Coordinated with floor associates to prioritize restocking and signage, improving product availability and store presentation.
- Trained new associates on POS operations and store policies, enhancing team readiness and improving coverage during peak hours.
- Answered phones and directed calls while maintaining Tax Exempt files to support compliance and customer needs.
- Promoted store services and add-on products during transactions, guiding purchases and supporting overall sales growth.
Order Puller
8 Months- Restocked inventory and organized pick zones, enhancing order accuracy for next-day pulls.
- Prepared and sanitized work areas each shift, ensuring safe operations and efficient start-up for the following day.
- Executed prioritized pick lists aligned with shipping schedules, preventing last-minute delays and ensuring timely dispatch.
- Prepared and sanitized work areas each shift to ensure smooth start-up and safe operations the following day.
Cashier/Head Cashier
4 Years- Managed customer service desk operations including credit card payments, returns, and special orders with accurate record keeping.
- Processed telephone inquiries and directed calls while maintaining and updating tax-exempt customer files to ensure accurate records.
- Resolved customer escalations through active listening and policy application to restore satisfaction and repeat business.
- Reconciled daily cash and resolved register discrepancies to ensure accuracy for store audits.
- Coached new cashiers on POS procedures and customer service to enhance team consistency during peak periods.
- Monitored front-end product placement and adjusted displays to drive impulse purchases and improve inventory rotation.
- Coordinated shift schedules and register assignments to match staffing with forecasted traffic and sustain service levels.
- Processed telephone inquiries and directed calls while maintaining and updating Tax Exempt customer files.
- Prepared copies and faxes and supported management with administrative paperwork to maintain smooth operations.
Customer Service Associate
1 Year 2 Months- Customer service, answered customer phone inquiries promptly, run register
- Introduced upsell conversations at point of sale, enhancing brand loyalty and increasing repeat visits through personalized product pairing.
- Mentored new hires on POS procedures and customer interactions, accelerating their readiness and sustaining team service levels.
- Managed transaction flow during peak hours, reducing customer wait times and ensuring steady checkout throughput under pressure.
- Mentored new hires on POS procedures and customer interactions, improving their readiness and maintaining team service levels.
- Customer service, answer phones, run register
Education
High School Diploma
Cosmetologist - Front office procedures
Medical Assistant - X-Ray Tech limited scope, Front office procedures
Skills
AutoCAD Design
Visual Merchandising
Merchandising operations
Ordering and purchasing
Inventory Sequencing
Order processing
Database maintenance
Data entry
Project Management
Microsoft Office
Excel
Word
Time Management
Multitasking
Problem Solving
Critical thinking
Supplier Evaluation
Vendor relations
Communication skills
Relationship building
Adaptability
Accurate Data Input
Timeline
Buyers Administrative Assistant
Mardel Christian & Education Corporate
09.2026 - CurrentRead More
Corporate Merchandiser
Mardel Christian & Education Corporate
09.2024 - 09.2026Read More
Lead Medical Assistant
Premier Plus Urgent Care
09.2019 - 09.2024Read More
Merchandiser
Lowes
07.2017 - 08.2019Read More
Cashier
Lowes
10.2016 - 07.2017Read More
Order Puller
Hobby Lobby Distribution
05.2012 - 01.2013Read More
Cashier/Head Cashier
Lowes
08.2008 - 08.2012Read More
Customer Service Associate
Famous Footwear
06.2007 - 08.2008Read More
Heritage College
Medical Assistant from X-Ray Tech limited scope, Front office procedures
Read More
Yukon Beauty College
Cosmetologist from Front office procedures
Read More
Mustang High School
High School Diploma
Read More