Melissa Creed
Ararat,NC
Summary
Resourceful Services Specialist recognized for productivity and efficient task completion. Skilled in customer service management, process optimization, and conflict resolution. Excel in communication, problem-solving, and adaptability, ensuring smooth operation and client satisfaction.
Overview
23
23
years of professional experience
Work History
Revenue Cycle Services Specialist
Novant Health, Inc
Winston-Salem, North Carolina
09.2024 - Current
- Assisted patients with billing and Insurance services.
- Submitted claims to Insurance companies.
- Processed patient payments.
- Assisted insurance companies with claim questions.
- Handled patient inquiries and resolved concerns with empathy and professionalism.
- Maintained confidentiality of patient information in compliance with regulations.
- Provided information on insurance coverage and payment options to clients.
- Documented customer interactions accurately within the organization's database system.
- Resolved escalated customer issues in a timely manner while maintaining a high level of professionalism.
Full Charge Bookkeeper/Office Manager
Winebarger-Ford Motor
08.2021 - 06.2023
- Manage all the Company's accounting needs
- Record complex transactions and process weekly timesheets and payroll
- Analyzing Financial transactions and assigning them to specific accounts, writing original Journal entries that credit and debit the appropriate accounts, posting entries to Ledger accounts and adjusting entries at the end of each accounting period
- Accounts Receivable and Accounts Payable
- Reconcile and balance accounts
- Ensure that accounting, budget and audit controls and systems are in compliance with State, Federal and local rules and regulations
- Administration of quarterly business and payroll taxes
- Preparing annual 1099's
- Prepare quarterly and monthly tax returns
- Tracking fixed assets
- Bank and account reconciliations.
Administrator/Payroll Specialist
Archer Western Construction by The Walsh Group
10.2019 - 07.2020
- Onboarding and orientation for new hire employees, processing drug screenings, presented first-day orientation information and submitted new hire documentation in a timely, complete and compliant manner
- Weekly Certified Payroll processing and Accounts Payable
- Monitor office inventory
- Maintain jobsite equipment logs, inspections and vehicle tags
- Create and maintain filing system containing confidential HR documents
- Update jobsite notices, hiring packets, safety logs, and contracts
- Assist Project Manager, Engineers and Regional Safety Director with meetings, reports and any other request.
Office Manager/ Operations Director
Carolina Precision Fibers, Inc.
10.2014 - 10.2019
- Lead financial administration, an office staff of 5 individuals
- Reconcile business accounts, petty cash, and corporate credit cards
- Report monthly NC sales and use tax, administer weekly payroll, and process monthly expense reports for sales reimbursements
- Interview and onboard new employees and update personnel files, perform e-verify and all employee relations
- Update and maintain timeclock system and vacation calendar / vacation approvals to maintain staff scheduling
- Process year end W2's and 1099's
- Ensure all staff, office and plant employees follow proper safety guidelines
- Strong knowledge of manufacturing plant operations
- Considerable experience in workplace health and safety practices
- Exceptional grasp of Osha regulations
- Track aging accounts receivable and contact customers for payment
- Managed 3 garage mechanics and 8 drivers
- Maximized production and logistics schedule to ensure customer deliveries were prompt to meet their satisfaction
- IFTA fuel tax, heavy highway use tax, Unified Carrier quarterly reports Performed complete inventory checks of all stock and supplies
- Assured maintenance of 100 dry van trailers and trucks were registered and DOT compliant
- Led cross training of staff to ensure employees could support all aspects of the business
- Developed, trained and maintained a new weekly production and logistics delivery schedule
- Saved company $5K weekly by strategically scheduling backhauls to save mileage
- Procurement: Researching cheaper freight rates and negotiating lower paper pricing
- Promoted from Dispatch/Scheduling Clerk to Office Manager within one year of employment.
Office Manager/Property Administrator
Snow Mountain Properties
01.2011 - 09.2014
- Provided excellent customer service to renters and Blue Ridge Parkway property owners via phone and email regarding unit amenities and pricing
- Scheduled unit maintenance, cleaning, and rental dates
- Created and distributed marketing to promote rental homes and local attractions
- Maintained company website with unit availability and interior/exterior photos of units
- Processed reservations, collected payments, and administered rental paperwork
- Account reconciliations, accounts payable and receivables as well as staff and subcontractor weekly payroll
- Year end W2's and I9's
- Successfully completed set up of accounting system
- Entered all business data into QuickBooks for accurate record keeping.
Office Coordinator
Northern Hospital/Diversified Clinical: The Wound Care Center
12.2008 - 12.2010
- Delivered friendly reception
- Check-in/Check out patients
- Answered phones and responded to emails
- Scheduled appointments
- Verified insurance benefits
- Updated patient medical records, collected payments, processed referrals, and obtained insurance pre-authorizations
- Daily deposits
- Ordered office and clinical supplies, and ensured HIPAA compliance
- Strategically scheduled appointments to maximize physician time and clinic revenue.
Office Manager
The Heart and Vascular Center
07.2002 - 07.2008
- Processed patient discharges, scheduled future appointments, processed outgoing referrals
- Completed ICD-9 coding/billing
- Updated patient files, and prepared month end reports, such as, Accounts Receivable Aging Report, Appointment Utilization Report and Patient No-show Report
- Followed up with patients on collection payments
- Calculated daily deposits, and administered bi-weekly payroll
- Created staff schedules based on forecasted business
- Interviewed potential employees, performed performance reviews, and complied with patient and staff confidentiality
- Supported marketing efforts and assisted with community outreach opportunities.
Education
Business Banking & Finance -
Wytheville Community College
Wytheville, VA01.1992
Skills
- Office Administration
- Data Entry/Reports
- Customer Service
- Payroll Administration
- Financial Management
- Reconciliations
- Bank Teller
- Bonded NC & VA
- Accounts Payable/Receivable
- Typing 70 WPM
- Business Correspondence
- NC Notary
- Word
- Excel
- Outlook
- QuickBooks
- Microsoft Office
- Google Docs
- ADP
- SAP
- Medical Manager
- EMR
- Soapware
- Emedsys
- Epic
- Meditech
- Iheal
- SharePoint
- E-Verify
- Insurance billing
- Claims submission
- Patient payment processing
- Account reconciliation
- Regulatory compliance
- Appointment scheduling
- Data entry accuracy
- Problem solving
- Effective communication
- Conflict resolution
- Time management
Timeline
Revenue Cycle Services Specialist
Novant Health, Inc
09.2024 - Current
Full Charge Bookkeeper/Office Manager
Winebarger-Ford Motor
08.2021 - 06.2023
Administrator/Payroll Specialist
Archer Western Construction by The Walsh Group
10.2019 - 07.2020
Office Manager/ Operations Director
Carolina Precision Fibers, Inc.
10.2014 - 10.2019
Office Manager/Property Administrator
Snow Mountain Properties
01.2011 - 09.2014
Office Coordinator
Northern Hospital/Diversified Clinical: The Wound Care Center
12.2008 - 12.2010
Office Manager
The Heart and Vascular Center
07.2002 - 07.2008
Business Banking & Finance -
Wytheville Community College