Melissa Cruz
Elyria,OH
Summary
Dynamic professional with a proven track record in compassionate caregiving and efficient housekeeping at Virginia Hosey, enhancing client quality of life and ensuring safety. Demonstrated leadership and customer service excellence at Rent-A-Center/Cash Advantage, boosting team productivity and customer satisfaction. Skilled in Microsoft Word and adept at verbal communication, I bring adaptability and a positive attitude to meet and exceed employer expectations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
28
28
years of professional experience
Work History
Elderly Caretaker/Housekeeper
Virginia Hosey
01.2014 - 08.2024
- Provided transportation for medical appointments, social outings, and errands as needed, enhancing overall mobility and engagement in community activities.
- Assisted clients with daily living tasks, maintaining their dignity and independence while ensuring their comfort and wellbeing.
- Prepared nutritious meals tailored to specific dietary requirements while accommodating personal preferences, supporting optimal health outcomes for clients with various medical conditions.
- Developed strong relationships built on trust with both clients and their families through exceptional communication skills and genuine empathy.
- Enhanced elderly clients'' quality of life by providing compassionate, attentive care and companionship.
- Promoted mental stimulation through engaging conversations, recreational activities, and memory exercises tailored to each individual''s interests.
- Reduced instances of falls and injuries by implementing safety measures and regularly monitoring living environments.
Manager
Rent-A-Center/Cash Advantage
02.2006 - 11.2013
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Supervisor/Team Leader
Prime Design
06.1998 - 11.2005
- Oversaw daily operations of department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Office Assistant/Receptionist
EDC, INC
01.1997 - 08.1997
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Delivered clerical support by handling range of routine and special requirements.
- Input data into spreadsheets and databases.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Processed incoming and outgoing mail and packages according to established procedures.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
Education
Basic College Classes
Lorain County Community College
Elyria, OHSkills
- Compassionate Caregiving
- Housekeeping tasks
- Dementia care
- Social interaction
- Meal Preparation
- Transportation Services
- Team Leadership
- Time Management
- Verbal and written communication
- Customer Service
- Positive Attitude
- Adaptability and Flexibility
- Professional and Courteous
- Reliability
- Inventory Control
- Microsoft Word experience
- Multitasking
- Data Entry
- File Organization
Timeline
Elderly Caretaker/Housekeeper
Virginia Hosey
01.2014 - 08.2024
Manager
Rent-A-Center/Cash Advantage
02.2006 - 11.2013
Supervisor/Team Leader
Prime Design
06.1998 - 11.2005
Office Assistant/Receptionist
EDC, INC
01.1997 - 08.1997
Basic College Classes
Lorain County Community College
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