Laura Foreman-Barbee
Elyria,OH
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at The Cleveland Clinic Foundation. Proven ability to enhance patient outcomes through effective collaboration and evidence-based practices, while fostering team performance and relationship management. Committed to delivering high-quality care and engaging with diverse patient populations. Skilled in professional de-escalation techniques, competent in computer literacy, able to communicate effectively and efficiently while maintaining utmost professionalism.
Overview
15
15
years of professional experience
Work History
Server
Hazel’s Family Reataurant
12.2023 - Current
- Provided exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed multiple tables efficiently, demonstrating strong multitasking skills in fast-paced environments.
- Collaborated with kitchen staff to ensure timely food preparation and delivery to guests.
- Trained new servers on menu items, service standards, and restaurant protocols to enhance team performance.
- Resolved guest complaints promptly, maintaining professionalism and reinforcing customer loyalty.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Advanced Practice Registered Nurse
The Cleveland Clinic Foundation
04.2011 - 10.2023
- Conducted comprehensive patient assessments to develop individualized care plans.
- Collaborated with multidisciplinary teams to improve patient outcomes and enhance care delivery.
- Administered medications and monitored patient responses, ensuring adherence to protocols.
- Educated patients and families on disease management and preventive health practices.
- Mentored junior nursing staff, fostering professional development and enhancing team performance.
- Led quality improvement initiatives that increased patient satisfaction and reduced readmission rates.
- Provided education for patients and families on disease management, treatment options, and preventative measures.
- Improved patient outcomes by utilizing evidence-based practice and collaborating with multidisciplinary healthcare teams.
- Led in-service training sessions for nursing staff, promoting best practices in advanced practice nursing care delivery.
- Delivered high level of care and service to patients through email, video chat and online assessments.
- Demonstrated proficiency in utilizing electronic health records systems for accurate documentation and data-driven decisionmaking.
- Managed complex caseloads, providing comprehensive nursing care to patients with diverse health needs.
- Promoted a positive work environment by mentoring junior staff members and collaborating effectively with colleagues.
- Streamlined communication between patients, physicians, and other healthcare providers to ensure continuity of care.
Education
Master of Science - Psychiatric Mental Health Nurse Practitioner
The Ohio State University
Columbus, Ohio, OHBachelor of Science - Nursing
The University of Toledo
Toledo, OHSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Memory retention
- Team collaboration
- Relationship management
Timeline
Server
Hazel’s Family Reataurant
12.2023 - Current
Advanced Practice Registered Nurse
The Cleveland Clinic Foundation
04.2011 - 10.2023
Master of Science - Psychiatric Mental Health Nurse Practitioner
The Ohio State University
Bachelor of Science - Nursing
The University of Toledo