Laura Foreman-Barbee
Elyria,OH
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at The Cleveland Clinic Foundation. Proven ability to enhance patient outcomes through effective collaboration and evidence-based practices, while fostering team performance and relationship management. Committed to delivering high-quality care and engaging with diverse patient populations. Skilled in professional de-escalation techniques, competent in computer literacy, able to communicate effectively and efficiently while maintaining utmost professionalism.
Overview
15
15
years of professional experience
Work History
Server
Hazel’s Family Reataurant
Elyria, OH
12.2023 - Current
- Provided exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed multiple tables efficiently, demonstrating strong multitasking skills in fast-paced environments.
- Collaborated with kitchen staff to ensure timely food preparation and delivery to guests.
- Trained new servers on menu items, service standards, and restaurant protocols to enhance team performance.
- Resolved guest complaints promptly, maintaining professionalism and reinforcing customer loyalty.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Advanced Practice Registered Nurse
The Cleveland Clinic Foundation
Cleveland, OH
04.2011 - 10.2023
- Conducted comprehensive patient assessments to develop individualized care plans.
- Collaborated with multidisciplinary teams to improve patient outcomes and enhance care delivery.
- Administered medications and monitored patient responses, ensuring adherence to protocols.
- Educated patients and families on disease management and preventive health practices.
- Mentored junior nursing staff, fostering professional development and enhancing team performance.
- Led quality improvement initiatives that increased patient satisfaction and reduced readmission rates.
- Provided education for patients and families on disease management, treatment options, and preventative measures.
- Improved patient outcomes by utilizing evidence-based practice and collaborating with multidisciplinary healthcare teams.
- Led in-service training sessions for nursing staff, promoting best practices in advanced practice nursing care delivery.
- Delivered high level of care and service to patients through email, video chat and online assessments.
- Demonstrated proficiency in utilizing electronic health records systems for accurate documentation and data-driven decisionmaking.
- Managed complex caseloads, providing comprehensive nursing care to patients with diverse health needs.
- Promoted a positive work environment by mentoring junior staff members and collaborating effectively with colleagues.
- Streamlined communication between patients, physicians, and other healthcare providers to ensure continuity of care.
Education
Master of Science - Psychiatric Mental Health Nurse Practitioner
The Ohio State University
Columbus, Ohio, OHBachelor of Science - Nursing
The University of Toledo
Toledo, OHSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Memory retention
- Team collaboration
- Relationship management
Timeline
Server
Hazel’s Family Reataurant
12.2023 - Current
Advanced Practice Registered Nurse
The Cleveland Clinic Foundation
04.2011 - 10.2023
Master of Science - Psychiatric Mental Health Nurse Practitioner
The Ohio State University
Bachelor of Science - Nursing
The University of Toledo