Melissa Cunningham
Louisville
Summary
Dynamic Office Manager with a proven track record at RCS Transportation LLC, excelling in payroll administration and employee training. Expert in document organization and regulatory compliance, I effectively improved office efficiency and maintained confidentiality. Recognized for exceptional customer service and adept at utilizing Microsoft Office to streamline operations.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Office Manager
RCS Transportation LLC
Louisville
06.2022 - Current
- Managed daily office operations, including scheduling appointments, coordinating meetings, and handling correspondence
- Developed and implemented efficient filing systems to improve document organization and retrieval
- Maintained confidential employee records, ensuring compliance with privacy regulations
- Prepared reports on office expenses, budget variances, and operational performance for senior management review
- Collaborated with IT department to troubleshoot hardware/software issues and ensure smooth functioning of office equipment
- Provided training to new employees on company policies/procedures as well as proper use of office equipment/software tools
- Managed the office budget, tracking expenses and identifying areas for cost-saving measures
- Collaborated with HR department to ensure compliance with employment laws/regulations and maintain accurate personnel records
- Tracked and issued attendance disciplines
- Performed payroll for over 500 employee
Insurance Specialist
MORTENSON DENTAL COMPANY
Louisville
12.2016 - 06.2022
- Review insurance policy to determine coverage
- Prepare insurance claim forms or related documents and review them for completeness
- Provide customer service, such as limited instructions on proceeding with claims or referrals to auto repair facilities or local contractors
- Post or attach information to claim file
- Pay small claims
- Transmit claims for payment or further investigation
- Organize or work with detailed office or warehouse records, using computers to enter, access, search or retrieve data
- Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers
- Answer telephones, direct calls, and take messages
- Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer
- Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail
- Compile, copy, sort, and file records of office activities, business transactions, and other activities
- Review files, records, and other documents to obtain information to respond to requests
- Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters
- Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions
- Train other staff members to perform work activities, such as using computer applications
Accounting Clerk
VALIANT INC
Simpsonville
06.2014 - 11.2016
- Verify accuracy of billing data and revise any errors
- Operate typing, adding, calculating, or billing machines
- Prepare itemized statements, bills, or invoices and record amounts due for items purchased or services rendered
- Review documents such as purchase orders, sales tickets, charge slips, or hospital records to compute fees or charges due
- Perform bookkeeping work, including posting data or keeping other records concerning costs of goods or services or the shipment of goods
- Keep records of invoices and support documents
- Resolve discrepancies in accounting records
- Type billing documents, shipping labels, credit memorandums, or credit forms, using typewriters or computers
- Contact customers to obtain or relay account information
- Compute credit terms, discounts, shipment charges, or rates for goods or services to complete billing documents
- Answer mail or telephone inquiries regarding rates, routing, or procedures
- Track accumulated hours and dollar amounts charged to each client job to calculate client fees for professional services, such as legal or accounting services
- Review compiled data on operating costs and revenues to set rates
- Update manuals when rates, rules, or regulations are amended
- Operate computers programmed with accounting software to record, store, and analyze information
- Debit, credit, and total accounts on computer spreadsheets and databases, using specialized accounting software
- Operate 10-key calculators, typewriters, and copy machines to perform calculations and produce documents
- Receive, record, and bank cash, checks, and vouchers
- Comply with federal, state, and company policies, procedures, and regulations
- Reconcile or note and report discrepancies found in records
- Reconcile records of bank transactions
- Prepare purchase orders and expense reports
- Calculate costs of materials, overhead and other expenses, based on estimates, quotations and price lists
Office Manager
RCS TRANSPORTATION
Louisville
08.2001 - 02.2009
- Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs
- Set up and maintain paper and electronic filing systems for records, correspondence, and other material
- Locate and attach appropriate files to incoming correspondence requiring replies
- Open, read, route, and distribute incoming mail or other materials and answer routine letters
- Complete forms in accordance with company procedures
- Make copies of correspondence or other printed material
- Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions
- Compose, type, and distribute meeting notes, routine correspondence, and reports
- Learn to operate new office technologies as they are developed and implemented
- Maintain scheduling and event calendars
- Schedule and confirm appointments for clients, customers, or supervisors
- Manage projects or contribute to committee or team work
- Order and dispense supplies
- Conduct searches to find needed information, using such sources as the Internet
- Prepare and mail checks
- Establish work procedures or schedules and keep track of the daily work of clerical staff
- Coordinate conferences and meetings
- Supervise other clerical staff and provide training and orientation to new staff
- Arrange conference, meeting, or travel reservations for office personnel
- Review time sheets, work charts, wage computation, and other information to detect and reconcile payroll discrepancies
- Process paperwork for new employees and enter employee information into the payroll system
- Verify attendance, hours worked, and pay adjustments, and post information onto designated records
- Process and issue employee paychecks and statements of earnings and deductions
- Keep track of leave time, such as vacation, personal, and sick leave, for employees
- Compile employee time, production, and payroll data from time sheets and other records
- Distribute and collect timecards each pay period
- Issue and record adjustments to pay related to previous errors or retroactive increases
- Record employee information, such as exemptions, transfers, and resignations, to maintain and update payroll records
- Keep informed about changes in tax and deduction laws that apply to the payroll process
- Prepare and balance period-end reports, and reconcile issued payrolls to bank statements
- Complete, verify, and process forms and documentation for administration of benefits such as pension plans, and unemployment and medical insurance
- Operate computers programmed with accounting software to record, store, and analyze information
- Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes
- Classify, record, and summarize numerical and financial data to compile and keep financial records, using journals and ledgers or computers
- Operate 10-key calculators, typewriters, and copy machines to perform calculations and produce documents
- Receive, record, and bank cash, checks, and vouchers
- Comply with federal, state, and company policies, procedures, and regulations
- Compile statistical, financial, accounting or auditing reports and tables pertaining to such matters as cash receipts, expenditures, accounts payable and receivable, and profits and losses
- Reconcile or note and report discrepancies found in records
- Perform general office duties such as filing, answering telephones, and handling routine correspondence
- Prepare bank deposits by compiling data from cashiers, verifying and balancing receipts, and sending cash, checks, or other forms of payment to banks
- Transfer details from separate journals to general ledgers or data processing sheets
- Complete and submit tax forms and returns, workers' compensation forms, pension contribution forms, and other government documents
- Prepare purchase orders and expense reports
- Calculate costs of materials, overhead and other expenses, based on estimates, quotations and price lists
Office Manager
STATE FARM INSURANCE
Crestwood
06.1999 - 08.2001
- Prepare insurance forms to indicate repair cost estimates and recommendations
- Review insurance policy to determine coverage
- Prepare insurance claim forms or related documents and review them for completeness
- Provide customer service, such as limited instructions on proceeding with claims or referrals to auto repair facilities or local contractors
- Organize or work with detailed office or warehouse records, using computers to enter, access, search or retrieve data
- Transmit claims for payment or further investigation
- Pay small claims
- Calculate amount of claim
Claims Adjuster
Humana
Louisville
10.1995 - 06.1999
- Examine claims forms and other records to determine insurance coverage
- Determine if claim followed the policy rules for payment
- Forwarded claim to appropriate department for additional information
- Required to complete a certain amount of claims per hour with no mistakes
Education
High school -
SOUTH OLDHAM HIGH SCHOOL
Crestwood, KentuckySkills
- Tax Preparation
- Medical Insurance
- Medical Terminology
- Microsoft Outlook
- Customer service
- Documentation review
- Microsoft Office
- Filing
- Commercial Insurance
- Oracle
- Typing
- Insurance Verification
- Accounting Software
- Medical Billing
- Microsoft Word
- CPT Coding
- Payroll administration
- Office management
- Document organization
- Employee training
- Regulatory compliance
- Confidentiality maintenance
- Microsoft Excel
- Receptionist
- Billing
- Transportation Management
- Time management
- ICD-10
- Data Entry
- Word Processing
- Payroll
- Scheduling
Certification
Driver's License
References
References available upon request.
Timeline
Office Manager
RCS Transportation LLC
06.2022 - Current
Insurance Specialist
MORTENSON DENTAL COMPANY
12.2016 - 06.2022
Accounting Clerk
VALIANT INC
06.2014 - 11.2016
Office Manager
RCS TRANSPORTATION
08.2001 - 02.2009
Office Manager
STATE FARM INSURANCE
06.1999 - 08.2001
Claims Adjuster
Humana
10.1995 - 06.1999
High school -
SOUTH OLDHAM HIGH SCHOOL