MELISSA CUSUMANO
Salem,MA
Summary
Team-oriented Retail Sales Associate with 3+ years of Retail Sales
experience. Ability to communicate with customers and provide exceptional service for the company. Looking for an opportunity where I am able to apply my skills and expand company sales.
Overview
15
15
years of professional experience
Work History
Retail Sales Associate
Halloween City
Salem, MA
09.2015 - 11.2015
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Greeted customers upon entering the store and provided assistance.
- Stocked shelves with merchandise according to company standards.
- Organized displays to attract customers and promote sales.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Completed transactions in an efficient manner while providing excellent customer service.
- Processed returned merchandise according to company policies.
- Handled customer complaints in a professional manner.
- Inspected purchased items for defects before handing them over to customers.
- Kept informed about new products arriving at the store on a regular basis.
- Helped customers by answering questions and locating merchandise.
Retail Sales Associate
Linens 'n' Things
Danvers, MA
04.2002 - 07.2002
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Identified discrepancies between actual count and register balance; made corrections accordingly.
Retail Sales Associate
Kmart Corporation
Danvers, MA
12.2000 - 04.2002
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Performed other duties as assigned by management.
- Helped customers find specific products, answered questions and offered product advice.
Education
GED -
North Shore Technical High School
Middleton, MA06.2020
Skills
- Customer Service
- Money Handling
- Teamwork
- Stocking and Receiving
- Cash Register Operation
- Transaction Processing
Affiliations
- artistic
- spiritual
- clean
- well-organized
- punctual
Timeline
Retail Sales Associate
Halloween City
09.2015 - 11.2015
Retail Sales Associate
Linens 'n' Things
04.2002 - 07.2002
Retail Sales Associate
Kmart Corporation
12.2000 - 04.2002
GED -
North Shore Technical High School