Melissa Dauphinais
Hartland,VT
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Vending machine operator
Dartmouth College
Hanover, NH
03.2023 - Current
- Inspected vending machines across Dartmouth College campus for mechanical and electrical issues.
- Loaded products into vending machines according to customer preferences.
- Provided customer service to users of vending machines, such as answering questions or resolving issues related to the machine's operation.
- Tracked inventory levels of product inside each machine, including restocking when needed.
- Completed day-to-day duties accurately and efficiently.
- Driving a Dartmouth vehicle across campus to deliver items at different locations.
Cafe Barista supervisor
Dartmouth College
Hanover, NH
04.2020 - 03.2023
- Supervised cafe staff during daily service and opening routines.
- Coordinated customer service issues and resolved complaints with professionalism.
- Managed customer concerns and resolved issues with calm, friendly communication.
- Resolved conflicts between customers or staff members in a professional manner.
- Supported store manager with schedules, staffing, and front counter coverage.
- Promoted positive working environment by encouraging team collaboration.
- Established quality control standards for food preparation, presentation, and taste.
- Took inventory of supplies and equipment and placed new orders to maintain stock levels.
Food Service Worker at 53 Commons
Dartmouth College
Hanover
10.2010 - 10.2020
- Support Dartmouth College dining hall food prep and service lines.
- Sanitize work surfaces, floors, and serving areas to campus standards.
- Assist with cashier duties and meal plan transactions during service.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Set up, restocked and cleaned dining areas.
- Welcomed customers to the dining area, ensuring a friendly atmosphere.
- Served students and guests with courteous, efficient food line support.
Education
Pickering High School
Pickering , Ontario Skills
- Customer service
- Problem solving
- Attention to detail
- Clear communication
- Conflict resolution
- Adaptability
- Multitasking Abilities
- Self-motivation
- Written communication
References
References available upon request.
Timeline
Vending machine operator
Dartmouth College
03.2023 - Current
Cafe Barista supervisor
Dartmouth College
04.2020 - 03.2023
Food Service Worker at 53 Commons
Dartmouth College
10.2010 - 10.2020
Pickering High School