Summary
Overview
Work History
Education
Skills
Timeline
Generic

MELISSA DAVENPORT

Escondido,California

Summary

Aspiring Customer Service Agent offering over 8 years of proven experience with managing competing tasks, customer service, and client education. Experienced in performing tasks under short deadlines while ensuring the proper execution of duties with the utmost quality. Self-starter who is driven to contribute to the overall success of an organization at all levels. Career supported by a Bachelor of Arts. Risk Management Quality Control Process Improvement Customer Support Scheduling Rapport Building Operational Procedures Microsoft Office Suite Data Entry OVERVIEW OF KEY ATTRIBUTIONS Customer Service: Strong communication skills. Proficient in developing strong relationships with clients by developing trust and exhibiting credibility. Independent and Team Player: Enjoy collaborating with colleagues, clients, and customers, as well as completing tasks independently. Eager to motivate and inspire others to deliver their best. Organized and Motivated: Skilled in maintaining order. Able to seamlessly multi-task long and short-term priorities to generate desired results.

Energetic Healthcare professional dedicated to providing top-quality, patient-centered care. Highly skilled in addressing acute and chronic conditions. Resourceful navigation of complex healthcare environments to optimize patient care.

Overview

9
9
years of professional experience

Work History

Owner/Doula

Me & You Doula Care
Sasebo, Japan
08.2020 - 05.2022
  • Managed all daily scheduling and social media accounts to promote services and provide customers with quotes on pricing and available services; maintained website
  • Designed marketing tools to promote services and reach customers; resulted in 100% increase in scheduled clients
  • Delivered emotional and physical support to client and significant other during labor, delivery, and postnatal care
  • Provided comfort and pain relief techniques during labor and delivery and educated clients with coping mechanisms, expectations, and preparedness
  • Instructed individuals on natural birth techniques and options

Regional Manager

SasSin Boutique
Sasebo, Japan
08.2019 - 05.2022
  • Maintained business relationships and vendor contracts to promote diversity of sales
  • Evaluated market and competitors pricing to establish pricing for products that motivated customers to buy salon products in store versus at alternative locations
  • Networked with local businesses to generate net monthly sales of $2K+
  • Conducted quality control measures and checks on products, equipment, and scheduling system
  • Designed and manufactured products and labeling and conducted research and development for new and seasonal products
  • Staffed and managed 3 direct report employees; scheduled employees for monthly sales dates

Blackjack Dealer

MELISSA DAVENPORT, Sycuan Casino
El Cajon, CA
08.2014 - 03.2019
  • Educated guests on rules and etiquette of table games and contacted management to escort out guests not following protocols
  • Maintained integrity of games while paying and collecting wagers; verified authenticity of money exchanged
  • Protected assets and procedures while performing cash transactions
  • Managed daily bankroll of $40K+; resulted in 0 discrepancies
  • Buffet Server
  • Welcomed guests entering restaurant area and provided beverages
  • Responded to guest’s requests and offered up-to-date information regarding promotional contests
  • Restocked and cleaned designated service areas to ensure safe and sanitary dining

Cook/Server

Boulder Creek Grill
Henderson, NV
06.2013 - 08.2013
  • Prepared different foods by washing, chopping, and organizing items in easy access bins for each meal
  • Served each guest their meal, cutting wedding cakes, pouring drinks, and supervising wedding schedules
  • Completed inventory and recorded accurate information in digital inventory system

Education

Bachelor of Arts (B.A - Psychology

San Diego State University
01.2018

Skills

  • TECHNICAL SKILLS
  • Software:
  • Microsoft Office, Access, Word, Excel, PowerPoint, OneNote, Outlook, SharePoint
  • Operating Systems:
  • Mac / Microsoft Windows
  • Marketing Tactics
  • Labor Relations
  • Business Management
  • Administrative Oversight
  • Budget Administration
  • Business Planning
  • Relationship Building
  • Verbal and Written Communication
  • Human Resource Management
  • Cash Flow Optimization
  • Staff Training and Development
  • Recruiting and Hiring
  • Operations Management
  • Strategic Project Planning
  • Training and Development
  • Client Service
  • Business Marketing
  • Financial Management
  • Customer Relations

Timeline

Owner/Doula

Me & You Doula Care
08.2020 - 05.2022

Regional Manager

SasSin Boutique
08.2019 - 05.2022

Blackjack Dealer

MELISSA DAVENPORT, Sycuan Casino
08.2014 - 03.2019

Cook/Server

Boulder Creek Grill
06.2013 - 08.2013

Bachelor of Arts (B.A - Psychology

San Diego State University
MELISSA DAVENPORT