Melissa Davis
Cibolo,TX
Summary
Currently serving as a Learning and Compliance Lead committed to nurturing staff growth, fostering a culture of collaboration, and ensuring excellence in service delivery. Passionate about onboarding, training, and mentoring teams to reach their full potential, while using thoughtful data insights to guide program improvements. Dedicated to building strong partnerships with community organizations to support staff and empower families, creating meaningful, lasting impact in the lives of those we serve.
Overview
19
19
years of professional experience
Work History
Learning and Compliance Lead
Brighton Center
San Antonio , TX
08.2021 - Current
- Lead onboarding and training initiatives for new staff, ensuring readiness and compliance with program standards and procedures.
- Provide comprehensive training on electronic health record (EHR) systems, improving documentation accuracy and efficiency.
- Monitored compliance and identified continuous improvement opportunities as a member of Quality Control team.
- Analyzed program data to identify trends, inform decision-making, and enhance service delivery outcomes.
- Delivered targeted training and coaching to staff, facilitating ongoing professional development.
- Present at monthly discipline meetings to Early Intervention Specialists to reinforce best practices.
- Collaborate with Physical Therapy (PT), Occupational Therapy (OT), Speech Therapy (ST), and Early Intervention Specialist (EIS) Leads to align program goals and improve interdisciplinary support.
- Partner with community organizations to coordinate resource fairs and educational events, equipping staff with tools to better support families.
- Assisted in developing and drafting Standard Operating Procedures (SOPs).
Early Intervention Specialist
Brighton Center
San Antonio, Texas
06.2007 - 08.2021
- Provided Specialized Skills Training to enrich learning environments for children from birth to three, while coaching parents on how to support their child’s development through everyday routines and interactions.
- Collaborated with interdisciplinary team to deliver targeted developmental services for children with delays and/or disabilities.
- Coordinated services as Service Coordinator and Early Intervention Specialist to support children's developmental needs.
- Oversaw and coordinated family access to essential resources and support services.
Education
Bachelor of Arts - Psychology
Texas A&M University
College Station, TX05-2005
Skills
- Onboarding programs
- Training and development
- Staff Coaching and mentorship
- Electronic Health Records
- Problem solving
- Adaptability
- Organizational skills
- Teamwork and collaboration
- Verbal communication
- Positive attitude
Timeline
Learning and Compliance Lead
Brighton Center
08.2021 - Current
Early Intervention Specialist
Brighton Center
06.2007 - 08.2021
Bachelor of Arts - Psychology
Texas A&M University