Melissa Dawson
Midwest City,OK
Summary
Dedicated and focused professional with extensive experience in customer service, problem-solving, and office management. Proficient in maintaining and monitoring account records and billings, with a strong background in dental office procedures, protocols, and dental coding. Skilled in utilizing industry-standard software including Dentrix, Dolphin, Eaglesoft, Microsoft Office, and QuickBooks to optimize office efficiency and ensure accuracy in financial and patient records.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Billing and Insurance Coordinator/Assistant OM
Safari Dental
Midwest City, OK
09.2019 - Current
Business Assistant/ Front office
Heartland Dental, LLC
Tulsa, OK
01.2017 - 01.2019
- Varies Daily front office task
- Open/ Close office Daily
- Daily/ Monthly meetings
- Answer Phone/ Scheduling Patients
- Collecting and posting payments from patients and insurance providers
- Presenting Txt Plans
- Collection Calls and reports
- Insurance Aging
- All aspects of insurance
- Assisted in back when needed.
Account Executive
Choctaw Family Medicine & Aesthetics
Choctaw, OK
01.2016 - 01.2017
- Front office daily tasks
- Answer Phone/ Scheduling Patients
- Worked with referrals to specialists
- Collection Calls and reports
- Confirmation Calls
- Helped create and work with compliancy software
- Worked with third party vendors.
Treatment Planner for General/Orthodontic Dentistry and Dental Assistant
Dental depot
Oklahoma City, OK
01.2010 - 01.2015
- Worked up detailed treatment plans recommended by doctors
- Explained personalized treatment plan to patient
- Contacted insurance companies for breakdown of patients benefits
- Calculated figures such as discounts, percentages, allocations and credits
- Accounts Receivable/Accounts Payable
- Trained new Treatment Planners
- Close out/back up accounts
- Maintained detailed administrative and procedural process to improve accuracy and efficiency
- Verified details of transactions, including funds received and total account balances
- Opened and assigned new client accounts
- Batch summary reports for verification and approval
- Conducted month-end balance sheet reviews and reconciled differences
- Assisted with various Dental/Orthodontic procedures
- Ordered supplies.
Lead Dental Assistant
Dr Robert Adair
Midwest City, OK
01.2008 - 01.2010
- General Dentistry
- Cosmetic Dentistry
- Cerec
- In office hard night guards
- Skin resurfacing treatment
- Inventory and ordering supplies.
Dental Assistant
Dental Depot
Midwest City, OK
01.2007 - 01.2008
- General Dentistry
- Lab Cases - Inventory of the cases that come in and go out
- Digital X-Rays
- Placement of soft liners on dentures
- Prepare treatment plans.
Education
Certified Program in Dental administration / Assisting program -
Oklahoma Health Academy
Moore, OK12.2008
Bachelor's in Education/Child Psychology -
Oklahoma Christian University of Science and Arts
Edmond, OK04.1998
Skills
- Medical Records
- Insurance Verification
- Office Administration
- Medical Office Experience
- HIPAA
- Dentrix
- Dental Assisting
- Eaglesoft
- Medical Scheduling
- Chairside Assisting
- Infection Control Training
- Office Management
- Dental Receptionist
- Dental office experience
- Customer service
- Accounts Receivable
- Front Desk
- QuickBooks
- Phone Etiquette
- Data Entry
- Personal Assistant Experience
Certification
CPR Certification
Timeline
Billing and Insurance Coordinator/Assistant OM
Safari Dental
09.2019 - Current
Business Assistant/ Front office
Heartland Dental, LLC
01.2017 - 01.2019
Account Executive
Choctaw Family Medicine & Aesthetics
01.2016 - 01.2017
Treatment Planner for General/Orthodontic Dentistry and Dental Assistant
Dental depot
01.2010 - 01.2015
Lead Dental Assistant
Dr Robert Adair
01.2008 - 01.2010
Dental Assistant
Dental Depot
01.2007 - 01.2008
Certified Program in Dental administration / Assisting program -
Oklahoma Health Academy
Bachelor's in Education/Child Psychology -
Oklahoma Christian University of Science and Arts