Chastity Huff
Hartford,CT
Summary
To obtain an Administrative/Clerical Support position within a progressive organization that will utilize my administrative and customer service skills, enhancing my knowledge base while also providing an opportunity for career growth.
Billing Specialist adept at collecting, posting and managing account payments. Independently handles client requests, billing needs and administrative functions. Reviews contracts and other documents to issue accurate invoices.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Billing Specialist/Patient Service Coordinator
CARDIOLOGY PC of Hartford HealthCare
Hartford , CT
10.2016 - Current
- Submit bills to clients
- Prepare, compile, and mail bills for products paid for by clients
- Enter data of orders into the system
- Respond to billing questions from both local and international customers
- Prepare and send out invoice, bills, and bank deposits
- Verify discrepancies by clients, and resolve their billing issues
- Send bill reminders to clients regarding outstanding accounts
- Posts customer payments by recording cash, checks, and credit card transactions
- Responsible for coding and entering medical records
- Creating, submitting, and processing government, Medicare, Medicaid, and commercial insurance claims
- Handling collections on unpaid accounts
- Managing the Accounts Receivable reports
- Experience obtaining insurance verification, precertification, and authorization via phone and online insurance payer portals
- Collecting the information required to create a claim
- Updates receivables by totaling unpaid invoices
- Data Entry
- Schedule patients appointments
- Answers incoming calls, evaluates priority, and directs calls according to the urgency and subject matter
- Responsible for providing outstanding and professional customer service to ensure efficiency and promote a positive patient experience
- Schedules follow-up appointments and associated testing, documents these appointments and completes the necessary requisition forms and pre-cert exams
- Mails information to new patients prior to visit in accordance with department policies, and enters / updates patient demographics.
Customer Service Rep
CARE Management Solutions
09.2014 - 05.2016
- Receives and responds to telephone calls from participants of the Health Enhancement Program (HEP)
- Data Entry, call logging, sending emails
- Process PHI and PNF and Attestations
- Return calls to participants and DR offices and problem solving.
Call Center Representative
ConnectiCare
Farmington , CT
09.2014 - 05.2016
- Receives and responds to telephone calls about members medical claims, solve issues with premium payments, billing and coding issues.
CAO Cashier
Foxwoods Resort Casino
Ledyard , CT
03.2014 - 09.2014
- Responsible for controlling and accounting of transactions for the cage windows, main bank, chip bank, and check bank
- Enter patron information into the global and cams site
- Cash out high amount of cash to the patrons.
Customer Service Clerk
J.C. Penney
Manchester , CT
11.2010 - 11.2013
- Responsible for meeting and greeting customers and assisting them with questions related to pricing and store items
- Answer phones about catalog orders and put them in the computer
- Perform cash register duties and entering customer identification information in the computer
- Work with other staff members to keep clothing items neatly arranged and assisting with other duties as needed.
Data Entry Clerk (Temp)
Scan Optics
Manchester , CT
02.2011 - 06.2012
- Responsible for entering customers' personal information into the database.
Office Assistant (Temp)
The Village for Families & Children, Inc
Hartford , CT
04.2008 - 09.2011
- Perform administrative/clerical duties for the Administrative Director, creating file folders, filing, purging files, photocopying and answering phones
- Responsible for organizing supplies.
Cashier/Customer Service
Sav Mor Supermarket
Bloomfield , CT
10.2006 - 08.2011
- Responsible for operating the cash register, collecting money, giving change and balancing register at the end of the shift
- Meet and greet customers assisting them with any questions or needs for specific store items
- Answer phones, run lottery machine and perform other tasks, as assigned.
Education
Medical Billing And Coding -
Naugatuck Valley Community College
Waterbury, CT06-2024
Diploma -
Bloomfield High School
Bloomfield, CT01.2010
Skills
- Accounting
- Data Entry
- ICD-9
- Accounts Receivable
- Customer Service
- Call Center
- Medical Terminology
- Collections
- Microsoft Excel
- Training
- CPT Coding
- Medical Billing
- Insurance Verification
- Order Entry
- Medical Coding
- ICD-10
- Typing skills of 125 wpm
- HIPAA Compliance
- Medical Scheduling
- Triage
- Medical Records
- Epic Software
- Athena Software
- English
- Microsoft Word
- Typing
- Microsoft Office
- Communication skills
- ICD coding
- Medical Office Experience
- Patient Care
- Phone Etiquette
Certification
- Serv Safe Food Handler Certification, 05/01/21, 05/01/24
- Autism Awareness Certification, 10/01/20, Present
- ADHD Awareness Certification, 10/01/20, Present
- QPD Gatekeeper Certificate, 01/01/22, Present
- Mental Health First Aid, 01/01/23, 01/01/26
Personal Information
Willing To Relocate: Anywhere
Timeline
Billing Specialist/Patient Service Coordinator
CARDIOLOGY PC of Hartford HealthCare
10.2016 - Current
Customer Service Rep
CARE Management Solutions
09.2014 - 05.2016
Call Center Representative
ConnectiCare
09.2014 - 05.2016
CAO Cashier
Foxwoods Resort Casino
03.2014 - 09.2014
Data Entry Clerk (Temp)
Scan Optics
02.2011 - 06.2012
Customer Service Clerk
J.C. Penney
11.2010 - 11.2013
Office Assistant (Temp)
The Village for Families & Children, Inc
04.2008 - 09.2011
Cashier/Customer Service
Sav Mor Supermarket
10.2006 - 08.2011
Medical Billing And Coding -
Naugatuck Valley Community College
Diploma -
Bloomfield High School
- Serv Safe Food Handler Certification, 05/01/21, 05/01/24
- Autism Awareness Certification, 10/01/20, Present
- ADHD Awareness Certification, 10/01/20, Present
- QPD Gatekeeper Certificate, 01/01/22, Present
- Mental Health First Aid, 01/01/23, 01/01/26
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