MELISSA DEARY
Lakeland
Summary
Medical Receptionist with 7+ years of experience in enhancing front office operations in healthcare settings. Proficient in insurance claim processing, electronic medical records, and revenue cycle management, ensuring seamless patient interactions and compliance with HIPAA standards. Committed to fostering a supportive and efficient environment, leveraging strong communication and organizational skills to improve patient satisfaction and operational efficiency.
Overview
10
10
years of professional experience
Work History
Medical Administrative Assistant
Lakeland Surgical & Diagnostic Center LLP
07.2018 - Current
- Manage clerical tasks and patient interactions, ensuring smooth operations and patient satisfaction.
- Conduct post-surgery follow-ups, accurately documenting patient conditions for improved care.
- Uphold HIPAA standards, protecting patient confidentiality and maintaining trust.
- Facilitate patient rooming and vital checks, contributing to efficient clinical workflow.
- Enhance patient service quality, fostering a supportive healthcare environment.
- Streamlined patient intake processes, enhancing operational efficiency and reducing wait times for over 100 patients weekly.
- Maintained precise medical records and ensured compliance with HIPAA regulations, safeguarding patient confidentiality and trust.
Home Health Aide
A & D Precision Home Care
08.2015 - 07.2018
- Assisted with medical and personal needs under RN supervision, enhancing patient comfort.
- Managed housekeeping and meal preparation, ensuring a clean and safe environment.
- Documented patient conditions and care plan changes, improving communication with healthcare team.
- Supported patients by providing compassionate care, fostering trust and improving overall well-being.
- Assisted patients with daily living activities, enhancing their independence and significantly improving their quality of life.
- Maintained accurate patient logs and documented changes, ensuring compliance with care plans and facilitating effective communication among healthcare providers.
- Monitored patient conditions and reported changes promptly, enabling timely interventions and contributing to better health outcomes.
Customer Service Associate
O'Reilly Auto Parts
07.2015 - 06.2018
- Train team, manage inventory, handle calls, enhancing customer satisfaction.
- Process transactions, ensure cash accuracy, prepare deposits, boosting efficiency.
- Collaborate with diverse teams, improving customer interactions and team dynamics.
- Trained new employees on company policies and customer service techniques, fostering a collaborative environment and enhancing team performance.
- Streamlined inventory management by implementing an organized restocking system, leading to noticeable gains in product availability and customer satisfaction.
Education
Associate of Science Degree - Medical Billing and Coding
Ultimate Medical Academy
Clearwater, FLAssociate of Science - Healthcare Management
Ultimate Medical Academy
Clearwater, FLSkills
- Medical Coding, Accounting, Accounts Receivable, Managed Care, Business Operations, Insurance Claim Processing, Medical Office Procedures, HIPAA Compliance, CMS 1500, Posting Payments, Anatomy & Physiology, Payroll, Co-Insurance, Human Resource Management, EOBs, Revenue Cycle Management, Insurance Billing Procedures, Appointment Scheduling, Government, Workers Compensation, Medical Billing, Co-Pay, Third Party Payers, Electronic Health Records, Deductibles, Scheduling, Medical Terminology, Electronic Medical Records, Insurance Verification, Collections, CMS 1450, Front Office Operations
Timeline
Medical Administrative Assistant
Lakeland Surgical & Diagnostic Center LLP
07.2018 - Current
Home Health Aide
A & D Precision Home Care
08.2015 - 07.2018
Customer Service Associate
O'Reilly Auto Parts
07.2015 - 06.2018
Associate of Science Degree - Medical Billing and Coding
Ultimate Medical Academy
Associate of Science - Healthcare Management
Ultimate Medical Academy
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