Melissa DeFossett
Brookville,United States
Summary
Detail-oriented team member. Adapts quickly. Self-motivated and dependable while achieving high performance with minimal supervision. Looking to bring a positive attitude and increased efficiency to a team.
Knowledgeable with solid background as Teller, known for efficient transaction processing and excellent customer service. Proven ability to enhance customer satisfaction and streamline operations in fast-paced environment. Demonstrated proficiency in cash handling and banking software, with strong attention to detail and communication skills.
Overview
37
37
years of professional experience
Work History
Teller
FCN Bank
Brookville IN
11.2018 - Current
- Delivered exceptional customer service by accurately processing transactions and addressing client inquiries promptly.
- **Facilitated cross-selling of banking products by identifying customer needs during routine transactions.**
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Quality Assurance Tester
Cincinnati Insurance Co
Fairfield, OH
12.1988 - 10.2018
- Performed detailed test case design and executed tests scenarios
- Documented and analyzed all test results and made recommendations.
- Published test summary reports.
- Coordinated with project managers and IT department to ensure time management.
Education
High School Diploma -
Lakota High School
West Chester, OH, United StatesSkills
- Microsoft Office
- Detail oriented
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Positive
- Cash handling and management
- Dependable
- Microsoft Outlook
- Microsoft Excel
- Flexible
- Oral and written communications
- Test planning and execution
- Analyze requirements
- Resolve accounting discrepancies
Timeline
Teller
FCN Bank
11.2018 - Current
Quality Assurance Tester
Cincinnati Insurance Co
12.1988 - 10.2018
High School Diploma -
Lakota High School