Melissa Delalanza
Boynton Beach,FL
Overview
5
5
years of professional experience
Work History
Customer Service Cashier
Joseph Market
10.2018 - 06.2019
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Processed customer orders and accurately handled payment transactions.
- Utilized POS system to handle customer cash and credit card transactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Answered product questions using knowledge of sales and store promotions.
Data Entry Operator
Supervisor Of Elections Office
08.2020 - 09.2020
- Completed data entry tasks with accuracy and efficiency.
- Maintained files, records and chronologies of entry activities.
- Scanned documents and saved in database to keep records of essential organizational information.
- Corrected data entry errors to prevent duplication or data degradation.
- Sent completed entries for evaluation and final approval.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Created and maintained data entry logs to track data entry activities.
Data Entry Operator
Elections Office
10.2020 - 01.2021
- Completed data entry tasks with accuracy and efficiency.
- Maintained files, records and chronologies of entry activities.
- Scanned documents and saved in database to keep records of essential organizational information.
- Corrected data entry errors to prevent duplication or data degradation.
- Verified data files prior to entry to maintain high data accuracy.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Compiled and verified accuracy and sorting information to prepare source data for computer entry.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Sorted documents and maintained organized filing process.
- Organized, sorted, and checked input data against original documents.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Used computer software to store and retrieve data.
General Manager's Assistant
Goodlife Superthirft
07.2021 - 10.2022
- Managed team schedule with eye for coverage needs and individual strengths.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Negotiated contracts with vendors to acquire competitive prices and quality products.
- Handled cash accurately and prepared deposits.
- Resolved problems promptly to elevate customer approval.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Motivated, trained, and disciplined employees to maximize performance.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Managed budget implementations, employee evaluations, and contract details.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Established administrative work procedures to track staff's daily tasks.
Cashier Specialist
Dillards Department Store
01.2023 - 10.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Assisted customers by answering questions and fulfilling requests.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Quickly and accurately counted drawers at start and end of each shift.
- Met all customer needs with engaged attention and knowledgeable service while meeting sales goals through effective promotion of [Product or Service].
- Increased sales by offering advice on purchases and promoting additional products.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Readied daily tills for each cashier by counting out change and documenting total amounts end-of-shift review.
- Managed special actions such as returns processing and payment reversals for team members.
- Assisted cashier team with resolving problems and maintaining efficiency.
- Supported [Type] and [Type] departments with merchandising, product retrieval and customer service needs.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Tallied cash drawer at beginning and end of each work shift.
- Used POS system to enter orders, process payments and issue receipts.
Education
High School Diploma -
Dover High School
Dover, NJ09.1990
Skills
- Verbal and Written Communication
- Effective Working Relationships
- Loss Prevention Goals Monitoring
- Product Knowledge
- POS Systems
- Cash Counting Machine Operations
- Excellent Nonverbal Communication Skills
- Cash Management
- Product and Service Sales
- Order Taking
- Payment Processing
- Sales Expertise
- Cash Drawer Management
- Till Counting
Timeline
Cashier Specialist
Dillards Department Store
01.2023 - 10.2023
General Manager's Assistant
Goodlife Superthirft
07.2021 - 10.2022
Data Entry Operator
Elections Office
10.2020 - 01.2021
Data Entry Operator
Supervisor Of Elections Office
08.2020 - 09.2020
Customer Service Cashier
Joseph Market
10.2018 - 06.2019
High School Diploma -
Dover High School