Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
Volunteer
Melissa L. DeMorrow

Melissa L. DeMorrow

Logistics Coordinator
Muskegon,MI

Summary

Well-qualified Logistics Coordinator proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.

Overview

6
6
years of professional experience
3
3
years of post-secondary education

Work History

Logistics Coordinator

Trans-Overseas
Grand Rapids, MI
06.2021 - 02.2022
  • Verified accurate account invoicing through collaboration with accounting department.
  • Liaised between customers and delivery companies to meet and exceed expectations.
  • Managed system support functions to set priorities and service levels expectations.
  • Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
  • Utilize CargoWise software

Merchandiser

Keurig Dr. Pepper Inc.
Holland, MI
05.2019 - 05.2021
  • Increased sales to top 5 through consistency, determination and focus to the right tasks at the right time, outranking Pepsi.
  • Planned and coordinated product availability for advertising and promotion purposes.
  • Ran markdown reports, managed store replenishment and analyzed buying reports.
  • Answered customer questions regarding store merchandise, department information and pricing.

Sales Assistant

Scherdel Sales & Technology
Muskegon, MI
09.2016 - 02.2019
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Completed orders and organized product deliveries to meet customer timetables.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Coordinate executive travel arrangements, including their pets.

Operations Assistant & Material Coordinator

AeroVision International
Muskegon, MI
05.2015 - 09.2016
  • Managed and maintained file system covering expenses, reports and support documentation.
  • Gathered, organized and modeled data to assist management in making key decisions.
  • Utilized Quantum Control regularly to complete job tasks, developing advanced proficiency.
  • Solved problems timely and effectively, ensuring customer satisfaction.
  • Performed inventory cycle counts and communicated part shortages and overages to inventory control manager.
  • Ensure that all products are properly prepared and packaged prior to shipping.
  • Receive and enter document data into inventory database.
  • Scheduled carriers, compute load weight and cubic footage requirements to determine cost effectiveness.

Education

Associate of Arts - Business

Baker College of Muskegon
Muskegon, MI
01.2015 - 11.2022

Skills

Global Logistics

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Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The Creation of a Thousand Forests is in One Acorn
Ralph Waldo Emerson

Timeline

Logistics Coordinator

Trans-Overseas
06.2021 - 02.2022

Merchandiser

Keurig Dr. Pepper Inc.
05.2019 - 05.2021

Sales Assistant

Scherdel Sales & Technology
09.2016 - 02.2019

Operations Assistant & Material Coordinator

AeroVision International
05.2015 - 09.2016

Associate of Arts - Business

Baker College of Muskegon
01.2015 - 11.2022

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Melissa L. DeMorrowLogistics Coordinator