Melissa L. DeMorrow
Logistics Coordinator
Muskegon,MI
Summary
Well-qualified Logistics Coordinator proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Logistics Coordinator
Trans-Overseas
Grand Rapids, MI
06.2021 - 02.2022
- Verified accurate account invoicing through collaboration with accounting department.
- Liaised between customers and delivery companies to meet and exceed expectations.
- Managed system support functions to set priorities and service levels expectations.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Utilize CargoWise software
Merchandiser
Keurig Dr. Pepper Inc.
Holland, MI
05.2019 - 05.2021
- Increased sales to top 5 through consistency, determination and focus to the right tasks at the right time, outranking Pepsi.
- Planned and coordinated product availability for advertising and promotion purposes.
- Ran markdown reports, managed store replenishment and analyzed buying reports.
- Answered customer questions regarding store merchandise, department information and pricing.
Sales Assistant
Scherdel Sales & Technology
Muskegon, MI
09.2016 - 02.2019
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Completed orders and organized product deliveries to meet customer timetables.
- Assisted customers with prompt and polite support in-person and via telephone.
- Coordinate executive travel arrangements, including their pets.
Operations Assistant & Material Coordinator
AeroVision International
Muskegon, MI
05.2015 - 09.2016
- Managed and maintained file system covering expenses, reports and support documentation.
- Gathered, organized and modeled data to assist management in making key decisions.
- Utilized Quantum Control regularly to complete job tasks, developing advanced proficiency.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Performed inventory cycle counts and communicated part shortages and overages to inventory control manager.
- Ensure that all products are properly prepared and packaged prior to shipping.
- Receive and enter document data into inventory database.
- Scheduled carriers, compute load weight and cubic footage requirements to determine cost effectiveness.
Education
Associate of Arts - Business
Baker College of Muskegon
Muskegon, MI 01.2015 - 11.2022
Skills
Global Logistics
Complex Problem-Solving
Animal Lover
Keen Attention To Detail
Excellent Communication Skills
Detail Oriented
Written And Verbal Communication
Company Policies
Spreadsheet Tracking
Planning
Building Processes
Prioritization
Self-Motivated
Training expertise
Customer service skills
Inventory management procedures
Company procedure adherence
Shipping Documentation
Deadline and scheduling management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The Creation of a Thousand Forests is in One Acorn
Ralph Waldo Emerson
Timeline
Logistics Coordinator
Trans-Overseas
06.2021 - 02.2022
Merchandiser
Keurig Dr. Pepper Inc.
05.2019 - 05.2021
Sales Assistant
Scherdel Sales & Technology
09.2016 - 02.2019
Operations Assistant & Material Coordinator
AeroVision International
05.2015 - 09.2016
Associate of Arts - Business
Baker College of Muskegon
01.2015 - 11.2022