Melissa Dent
Cairo
Summary
Customer-focused worker with 10 years of experience in food, retail and hospitality service fields. Instrumental in resolving guest concerns and increasing satisfaction levels for a friendly and upbeat guest experience.
Overview
5
5
years of post-secondary education
13
13
years of professional experience
Work History
Prep cook, dishwasher, server
Woodstack bbq tavern
Thomasville
04.2025 - Current
- Prepared ingredients for menu items, ensuring adherence to recipes and specifications for consistent quality.
- Maintained cleanliness and organization of kitchen workstations, contributing to efficient workflow during shifts.
- Assisted chefs with cooking techniques and food prep tasks, enhancing overall meal quality and presentation.
Prep Cook
Mr. Chick
Cairo
01.2025 - 03.2025
- Ensured food freshness by properly storing items in designated freezer and refrigerator areas.
- Maintained freshness of food by storing in designated areas within freezer or refrigerator.
- Followed recipes by guidelines and training.
- Kept track of inventory of ingredients and supplies.
- Monitored inventory levels of ingredients and supplies to ensure availability for production.
- Improved customer service by projecting a friendly and knowledgeable attitude.
- Processed cash, credit, debit, and check transactions accurately to maintain customer satisfaction.
- Addressed customer inquiries in person and on phone, providing helpful information and enhancing service experience.
Prep Cook
KFC
Thomasville
08.2024 - 12.2024
- Prepared ingredients for various menu items following established recipes.
- Operated kitchen appliances safely and efficiently during food prep tasks.
- Collaborated with team members to meet food preparation schedules.
- Maintained cleanliness and organization of workstations and kitchen equipment.
- Assisted chefs in plating dishes to ensure presentation quality.
Cashier/Crew Member
SmoothiePop
Thomasville
01.2024 - 06.2024
- Handled cash and card payments accurately.
- Processed customer transactions using point-of-sale systems.
- Assisted customers with product selection and inquiries.
- Resolved customer complaints with effective communication skills.
- Maintained a clean and organized work environment.
- Monitored inventory levels and reported shortages to management.
Cashier/Key Holder
Dollar General
Sparks
01.2023 - 09.2023
- Monitored displays and inventory levels to maintain merchandising standards and enhance customer experience.
- Processed customer transactions accurately and efficiently at retail location.
- Processed customer returns promptly while providing assistance to ensure customer satisfaction.
- Accepted customer returns promptly at the service desk.
- Wrapped and bagged items carefully to ensure protection during transport. to protect them from damage and ease of transport.
- Ensured merchandising standards were met through displays and inventory level monitoring.
- Informed management of the need for equipment repair and replacement to keep operations running smoothly.
Front End Cashier
Wal-Mart
Adel
12.2021 - 12.2022
- Processed customer transactions efficiently at the front end.
- Provided exceptional customer service during high-volume periods.
- Maintained accurate cash drawer throughout shifts.
- Assisted customers with product inquiries and store navigation.
- Handled returns and exchanges according to company policy.
- Collaborated with team members to ensure smooth operations.
Cashier/Crew Member
Dominoes
Adel
04.2016 - 01.2017
- Accurately handled cash and card payments, ensuring smooth customer transactions.
- Efficiently processed customer transactions using point-of-sale systems, enhancing checkout experience.
- Assisted customers with product selection and inquiries.
- Processed cash and card transactions at point of sale, contributing to overall sales flow.
- Kept workspace tidy and organized to promote efficiency.
Biscuit Maker
Hardees
Adel
01.2015 - 03.2016
- Prepared biscuit dough according to standardized recipes, ensuring consistency and quality.
- Prepared biscuit dough following standardized recipes and procedures.
- Monitored ingredient inventory and replenished supplies to maintain uninterrupted production.
- Maintained cleanliness and organization of the baking area to ensure safety standards.
Housekeeper
Hampton Inn
Adel
12.2013 - 12.2014
- Provided each room every day with fresh towels and linens, vacuumed floors, made beds and restocked bathroom items.
- Moved furniture to clean under and behind items in rooms to access and clean hidden areas effectively.
- Maintained cleanliness of elevators, windows, mirrors, and glass in high-traffic areas like lobby, pool, and common spaces.
- Picked up litter to maintain cleanliness in outdoor areas from parking lot and garden areas to maintain cleanliness and aesthetics.
- Completed laundry services, including hand-washing and dry cleaning with special attention to care instructions.
- Disinfected and mopped bathrooms to ensure sanitary facilities for guest safety and comfort.
Education
High School Diploma -
Cook County High School
Adel, GA 08.2004 - 05.2009
Skills
- Meal Preparation
- Food Safety Standards
- Kitchen Sanitation
- Inventory Management
- Point of Sale systems
- Cash Handling
- Customer Service
- Team Collaboration
- Attention To Detail
- Adaptability
- Problem Solving
- Conflict Resolution
Work History
Mr. Chick, Cairo, Prep Cook, 01/01/24, KFC, Thomasville, Prep Cook, 01/01/24, SmoothiePop, Thomasville, Cashier/Crew Member, 01/01/23 - 01/01/24, Dominoes, Adel, Cashier/Crew Member, 01/01/16 - 01/01/17, Hardees, Adel, Biscuit Maker, 01/01/15, Dollar General, Sparks, Cashier/Key Holder, 01/01/22 - 01/01/23, Wal-Mart, Adel, Front End Cashier, 01/01/21 - 01/01/22, Hampton Inn, Adel, Housekeeper, 01/01/15
Timeline
Prep cook, dishwasher, server
Woodstack bbq tavern
04.2025 - Current
Prep Cook
Mr. Chick
01.2025 - 03.2025
Prep Cook
KFC
08.2024 - 12.2024
Cashier/Crew Member
SmoothiePop
01.2024 - 06.2024
Cashier/Key Holder
Dollar General
01.2023 - 09.2023
Front End Cashier
Wal-Mart
12.2021 - 12.2022
Cashier/Crew Member
Dominoes
04.2016 - 01.2017
Biscuit Maker
Hardees
01.2015 - 03.2016
Housekeeper
Hampton Inn
12.2013 - 12.2014
High School Diploma -
Cook County High School
08.2004 - 05.2009