MELISSA D MAGRAS
MT HOLLY
Summary
Experienced mortgage professional with a strong background in loan analysis, risk assessment, process improvement, and customer service. Goal-oriented team player with 20 years of industry expertise. Adept at building relationships across all departments to achieve and maximize business goals and company revenue. Bringing a comprehensive understanding of the mortgage landscape and a proven track record of delivering exceptional results. Committed to providing top-notch service and exceeding client expectations. Dedicated to continuously improving processes and driving operational efficiency.
Overview
12
12
years of professional experience
Work History
Processing Manager
AMRES CORPORATION
Trevose, PA
02.2020 - 02.2024
- Managed remote loan processing department to ensure compliance with investor guidelines.
- Managed pipeline reporting and set individual goals.
- Developed training strategies to enhance skill acquisition among new staff.
- Mentored team members, enforcing disciplinary measures as required.
- Facilitated comprehensive onboarding process for new hires.
- Worked alongside underwriters and leadership to resolve complex loan matters.
- Managed loan escalations efficiently while maintaining professionalism.
- Facilitate teamwork among processors, loan officers, underwriters and senior leadership.
- Collaborated with risk teams to streamline processes and enhance workflow efficiency.
- Facilitated meetings with team members on new loan products and product updates.
- Conducted analysis of loan documents and automated underwriting findings for various loan types including FNMA, FHLMC, FHA, VA, USDA.
- Conducted comprehensive reviews of documents for NONQM and Wholesale loan products.
- Identified solutions balancing borrower needs against organizational priorities to secure viable loans.
- Facilitated seamless resolution of quality control discrepancies through cross-departmental collaboration.
- Investigated loan discrepancies and escalated detailed reports to mitigate risks.
- Facilitated efficient flow of information with processing, sales, and borrowers by conveying documentation needs for underwriting process.
- Optimized loan process efficiency while ensuring a positive and personalized client journey.
Senior Loan Processor
PHH MORTGAGE
Mount Laurel, NJ
10.2012 - 02.2020
- Established strong relationships with lenders, title companies, and borrowers for smooth loan transactions.
- Managed customer interactions efficiently within a call center environment.
- Proactively identified potential issues within applications, taking necessary steps to rectify them before submission for approval.
- Managed a high-volume pipeline of loans, consistently meeting deadlines and maintaining accuracy in documentation.
- Streamlined loan processing by implementing efficient workflow systems and task prioritization.
- Fostered relationships with high net worth clients to streamline loan processing within established SLA.
- Acknowledged for submitting flawless loan applications with a 0% defect rate.
- Recognized as leading closer with fewest underwriting touches per loan.
- Appointed to special test projects and advisory committees focusing on improving efficiency in company processes.
- Provided training to incoming loan processors.
- Utilized problem-solving techniques to enhance loan restructuring efficiency.
- Mastered essential compliance regulations through training.
Loan Processor
WELCOME MORTGAGE
Cinnaminson, NJ
02.2012 - 10.2012
- Scheduled and managed client meetings.
- Analyze credit and loan documents for loan approval.
- Facilitated accurate completion of mortgage application processes alongside loan officers.
- Processed diverse loan programs with multiple lenders as mortgage broker.
- Scheduled and managed timelines for loan closing processes.
- Showcased expertise in telemarketing, marketing, loan officer assistance, and sales roles.
- Prior employment from 1998 to 2005
Education
Business Administration
Rowan College At Burlington County
Pemberton, NJSkills
- Encompass
- Byte
- Doc Magic
- Microsoft (Outlook, Word, Excel, Teams)
- Calyx Point
Timeline
Processing Manager
AMRES CORPORATION
02.2020 - 02.2024
Senior Loan Processor
PHH MORTGAGE
10.2012 - 02.2020
Loan Processor
WELCOME MORTGAGE
02.2012 - 10.2012
Business Administration
Rowan College At Burlington County