MELISSA D MAGRAS
MT HOLLY
Summary
Experienced mortgage professional with a strong background in loan analysis, risk assessment, process improvement, and customer service. Goal-oriented team player with 20 years of industry expertise. Adept at building relationships across all departments to achieve and maximize business goals and company revenue. Bringing a comprehensive understanding of the mortgage landscape and a proven track record of delivering exceptional results. Committed to providing top-notch service and exceeding client expectations. Dedicated to continuously improving processes and driving operational efficiency.
Overview
12
12
years of professional experience
Work History
Processing Manager
AMRES CORPORATION
02.2020 - 02.2024
- Managed remote loan processing department to ensure compliance with investor guidelines.
- Managed pipeline reporting and set individual goals.
- Developed training strategies to enhance skill acquisition among new staff.
- Mentored team members, enforcing disciplinary measures as required.
- Facilitated comprehensive onboarding process for new hires.
- Worked alongside underwriters and leadership to resolve complex loan matters.
- Managed loan escalations efficiently while maintaining professionalism.
- Facilitate teamwork among processors, loan officers, underwriters and senior leadership.
- Collaborated with risk teams to streamline processes and enhance workflow efficiency.
- Facilitated meetings with team members on new loan products and product updates.
- Conducted analysis of loan documents and automated underwriting findings for various loan types including FNMA, FHLMC, FHA, VA, USDA.
- Conducted comprehensive reviews of documents for NONQM and Wholesale loan products.
- Identified solutions balancing borrower needs against organizational priorities to secure viable loans.
- Facilitated seamless resolution of quality control discrepancies through cross-departmental collaboration.
- Investigated loan discrepancies and escalated detailed reports to mitigate risks.
- Facilitated efficient flow of information with processing, sales, and borrowers by conveying documentation needs for underwriting process.
- Optimized loan process efficiency while ensuring a positive and personalized client journey.
Senior Loan Processor
PHH MORTGAGE
10.2012 - 02.2020
- Established strong relationships with lenders, title companies, and borrowers for smooth loan transactions.
- Managed customer interactions efficiently within a call center environment.
- Proactively identified potential issues within applications, taking necessary steps to rectify them before submission for approval.
- Managed a high-volume pipeline of loans, consistently meeting deadlines and maintaining accuracy in documentation.
- Streamlined loan processing by implementing efficient workflow systems and task prioritization.
- Fostered relationships with high net worth clients to streamline loan processing within established SLA.
- Acknowledged for submitting flawless loan applications with a 0% defect rate.
- Recognized as leading closer with fewest underwriting touches per loan.
- Appointed to special test projects and advisory committees focusing on improving efficiency in company processes.
- Provided training to incoming loan processors.
- Utilized problem-solving techniques to enhance loan restructuring efficiency.
- Mastered essential compliance regulations through training.
Loan Processor
WELCOME MORTGAGE
02.2012 - 10.2012
- Scheduled and managed client meetings.
- Analyze credit and loan documents for loan approval.
- Facilitated accurate completion of mortgage application processes alongside loan officers.
- Processed diverse loan programs with multiple lenders as mortgage broker.
- Scheduled and managed timelines for loan closing processes.
- Showcased expertise in telemarketing, marketing, loan officer assistance, and sales roles.
- Prior employment from 1998 to 2005
Education
Business Administration
Rowan College At Burlington County
Pemberton, NJSkills
- Encompass
- Byte
- Doc Magic
- Microsoft (Outlook, Word, Excel, Teams)
- Calyx Point
Timeline
Processing Manager
AMRES CORPORATION
02.2020 - 02.2024
Senior Loan Processor
PHH MORTGAGE
10.2012 - 02.2020
Loan Processor
WELCOME MORTGAGE
02.2012 - 10.2012
Business Administration
Rowan College At Burlington County
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