Melissa Potter
Northborough,MA
Summary
Detail-focused Assistant Store Manager known for creating eye-catching merchandise displays. Proven effectiveness boosting sales by optimizing staff and promotions utilization. Reliable and dedicated approach to incorporating excellent interpersonal skills.
Overview
27
27
years of professional experience
Work History
Customer Experience Manager
Victoria's Secret & PINK
Cambridge, MA
02.2023 - Current
- Led customer experience initiatives to enhance brand loyalty and satisfaction.
- Managed visual merchandising standards to ensure alignment with brand identity.
- Trained and mentored new team members to promote productivity, accuracy, and friendly customer service.
- Provided coaching and guidance to team members regarding best practices for delivering exceptional customer experiences.
- Initiated loyalty programs to reward frequent customers and increase retention rates.
Assistant Store Manager
Carters Oshkosh
Somerville/Medford, MA
02.2021 - 02.2023
- Leader on duty responsible for driving business and loyalty programs.
- Assisted customers, answered questions and resolved problems for great customer service.
- Responsible for creating new presentations of merchandise according to the visual marketing directive.
- Trained and developed associates and new management.
- Conducted monthly store audits.
- Performed promo changes, markdowns, and running shipment.
- Reviewed store sales and business metrics on an hourly basis to manage the team in the moment to impact results.
Customer Service Lead
Carter's
Natick, MA
07.2020 - 02.2021
- Open and close the store as a member of the management team
- Leader On Duty responsibility to drive sales and loyalty program
- Manage and coach sales associates
- Assist in promo changes, markdowns, shipment and floor moves
Assistant Manager
Old Navy
Northborough, MA
06.2019 - 11.2019
- Received and reviewed candidate resume and job application submissions to approve or deny applicants for initial interviews.
- Conducted new hire orientations to provide company information and establish performance requirements.
- Made weekly employee schedule while working with General Manager to help meet the needs of the business.
- Conducted monthly supply order while staying within a budget.
Merchandising Specialist
Old Navy
Northborough, MA
12.2018 - 06.2019
- Created merchandise displays based on planogram.
- Created retail displays to highlight particular products and drive sales according to corporate strategy.
- Supervised and lead up to four employees on the sales floor.
Brand Associate
Old Navy
Marlboro, MA
11.2018 - 12.2018
- Provided customers with unparalleled service and support for both in stock and back-ordered items, including placing special orders and calling other stores to find desired merchandise.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Replenished floor stock and processed efficient shipments to maintain optimal product availability for customer demands.
Veterinary Technician
Ayer Animal Medical Center
Ayer, MA
01.2012 - 11.2018
- Performed dental procedures, including smoothing, filing, polishing, and removal of calculus, soft deposits, plaque and stains.
- Managed clinic operations, including supervising vet techs, scheduling and appointments.
- Recommended products to sustain optimal wellness, including vitamins and supplements, dental cleaning, flea control, geriatric care and dietary measures.
- Reviewed vaccination records, and prepare and administer vaccinations according to clinic protocols.
- Performed routine laboratory procedures such as hematology, microbiology, parasitology, exfoliative cytology, blood chemistry, coprology, urinalysis and serology.
- Managed front office activities, including customer service, patient appointment management, billing and collections, and office administration.
Veterinary Technician
VCA Northboro Animal Hospital
Northborough, MA
09.2001 - 01.2012
- Completed admission records, including statements made by client concerning patient's problems and history.
- Reviewed vaccination records, and prepare and administer vaccinations according to clinic protocols.
- Administered and applied treatments, drugs, oxygen therapy, medications and immunological agents.
- Listened to clients' questions and concerns regarding pets and delivered timely responses and information on treatment protocols and procedures.
Sales Associate
Aeropostale
Natick, MA
05.2000 - 01.2001
- Stocked and rotated inventory regularly.
- Prepared products for sales floor and assisted and creating appealing product displays.
- Worked flexible schedule to accommodate changing customer needs.
- Retrieved alternate items for customer.
- Operated a cash register to process cash and credit card transactions.
Kennel Technician
VCA Westboro Animal Hospital
Westborough, MA
10.1999 - 05.2000
- Supported animal health by keeping all areas clean, neat and properly sanitized.
- Prepared food and formulas to meet individual needs of animals under care with safe and nutritious meals.
- Walked animals outside for potty breaks three times per shift to avoid accidents in play areas and on bedding.
Front Counter Cashier
McDonald's
Framingham, MA
05.1998 - 08.2000
- Worked as team member performing cashier duties.
- Placed and retrieved orders for customers.
Education
Associate of Science - Veterinary Technology
Becker College
Worcester, MA06.2002
High School Diploma -
Algonquin Regional High School
Northborough, MA06.2000
Skills
- Excellent communication skills with customers and staff
- Quick learner
- Customer focus
- Training new employees
- Time management skills and ability to multi task
- Dependable
- Attention to detail
References
Melanie Clark (508) 341-3232
Jasmine Deleveaux (857) 247-4047
Amanda Rano (857) 498-0055
Timeline
Customer Experience Manager
Victoria's Secret & PINK
02.2023 - Current
Assistant Store Manager
Carters Oshkosh
02.2021 - 02.2023
Customer Service Lead
Carter's
07.2020 - 02.2021
Assistant Manager
Old Navy
06.2019 - 11.2019
Merchandising Specialist
Old Navy
12.2018 - 06.2019
Brand Associate
Old Navy
11.2018 - 12.2018
Veterinary Technician
Ayer Animal Medical Center
01.2012 - 11.2018
Veterinary Technician
VCA Northboro Animal Hospital
09.2001 - 01.2012
Sales Associate
Aeropostale
05.2000 - 01.2001
Kennel Technician
VCA Westboro Animal Hospital
10.1999 - 05.2000
Front Counter Cashier
McDonald's
05.1998 - 08.2000
Associate of Science - Veterinary Technology
Becker College
High School Diploma -
Algonquin Regional High School