Melissa Donnerberg
Amelia,OH
Summary
Dynamic Cleaning Team Leader with extensive experience at Tradesman International, excelling in sanitation standards and team performance management. Proven track record in implementing environmentally friendly practices and enhancing client satisfaction through effective communication. Skilled in task delegation and maintaining compliance with health and safety regulations, ensuring a pristine environment for all clients.
Overview
4
4
years of professional experience
Work History
Cleaning Team Leader
Self Employed
Amelia, Ohio
02.2025 - 07.2025
- Supervised daily cleaning operations for residential and commercial clients.
- Managed inventory of cleaning supplies and equipment for seamless operations.
- Conducted quality inspections to ensure adherence to cleaning protocols and client satisfaction.
- Communicated effectively with clients to address concerns and schedule appointments.
- Implemented environmentally friendly cleaning practices for sustainable operations.
- Provided guidance to cleaners on proper cleaning techniques and procedures.
- Maintained records of supplies and equipment used by cleaners.
- Conducted regular inspections to ensure that work was completed according to standards.
- Verified each completed room against standard plans to maintain consistency.
- Coached staff on strategies to enhance performance and improve customer relations.
- Polished furniture and room accessories to keep all areas bright and fresh.
- Swept and damp-mopped private stairways and hallways.
- Created detailed instructions for how to use various pieces of equipment safely and effectively.
Delivery Driver
Jimmy John's Gourmet Sandwiches
Amelia, Ohio
01.2024 - 01.2025
- Maintained accurate records of goods delivered and collected payments as required.
- Ensured accurate completion of all paperwork associated with deliveries.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Notified customers of delays to decrease calls to support.
- Verified deliveries against shipping instructions prior to delivering to customers.
- Handled merchandise in accordance with product handling standards.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
Commercial Cleaner
Tradesman International
Cincinnati, Ohio
01.2021 - 12.2023
- Maintained cleanliness standards in accordance with company policies and client expectations.
- Cleaned commercial spaces using industrial-grade cleaning equipment and supplies.
- Cleaned and sanitized restrooms using appropriate cleaning products.
- Collected trash from floors within hallways, bathrooms and work areas.
- Swept and mopped floors, dusted surfaces, and vacuumed carpets in commercial buildings.
- Maintained safety protocols through safe handling of equipment and chemicals.
- Washed windows, walls, and ceilings to ensure a clean environment for customers.
Education
Master of Arts - Management
Eastern Hill Academy of Hair Design
Eastern Hills/Anderson Cinti./OH01-1996
Certificate - Bussiness
Live Oaks Vocational School
Milford, OH01-1990
Skills
- Sanitation standards
- Vacuuming and sweeping
- Washing windows
- Customer service-focused
- Room inspection
- Cleaning bathrooms
- Document control
- Dusting furniture
- Turndown service
- Staff motivation
- Team performance management
- Customer relationship management
- Cleaning practices
- Folding clean laundry
- Regulatory compliance
- Window cleaning
- Cleaning techniques
- Sorting and washing laundry
- Chemical handling
- Waste disposal
- Task delegation
- Health and safety compliance
- Time management
- Customer service
- Environmentally friendly practices
- Problem solving
- Attention to detail
- Cleaning protocols
- Equipment maintenance
- Client communication
- Safety compliance
Affiliations
- I am a well rounded person, putting family and work first. I do my best to stay well balanced between the two knowing that a good work life is KEY. I enjoy having a daily routine that consist of good health and good choices.
Timeline
Cleaning Team Leader
Self Employed
02.2025 - 07.2025
Delivery Driver
Jimmy John's Gourmet Sandwiches
01.2024 - 01.2025
Commercial Cleaner
Tradesman International
01.2021 - 12.2023
Master of Arts - Management
Eastern Hill Academy of Hair Design
Certificate - Bussiness
Live Oaks Vocational School