Melissa Dowling
Raynham,MA
Overview
17
17
years of professional experience
Work History
Senior Project Administrator
Stellix (formerly NECI)
01.2023 - Current
- Improved project efficiency by streamlining administrative processes and implementing time-saving tools
- Assisted in development of training materials for new Project Administrators to support consistent onboarding
- Subject matter expert for software and systems
- Created training initiatives for PMO for new software and systems
- Served as trusted advisor to project managers, providing expert guidance on department methodologies and best practices
- Enhanced project efficiency by implementing PMO processes and best practices
- Fostered culture of continuous improvement within PMO, encouraging team members to identify and share best practices for efficient project deliv
- Supported company growth by successfully executing strategic internal projects aligned with business goals
Project Administrator
NECI
03.2020 - 01.2023
- Received and processed high volume of customer Purchase Orders
- Mitigated potential legal disputes by implementing an internal Terms and Conditions review process
- Managed portfolio of internal and external projects
- Monitored project progress, identified risks and took corrective action as needed.
- Reported regularly to managers on project budget, progress, and technical problems.
- Provided administrative support to Project Managers, alleviating workload pressures during peak periods.
- Identified process improvement opportunities through careful analysis of existing workflows, leading to increased operational efficiency.
- Created SharePoint site for PMO
Senior National Account Manager
Mats Inc.
01.2014 - 01.2018
- National account manager for several Fortune 500 companies; assigned most complex Fortune 100 clients
- Managed up to 2,000 projects per year of various scope, duration and complexity; ensured projects executed according to approved time, quality and cost estimates
- Product specialist and subject matter expert
- Directed all phases of projects from estimating through project closure
- Performed detailed data analysis to forecast inventory levels and prevent material shortage
- Cultivated advanced trouble shooting skills to manage unexpected circumstances and constraints
- Analyzed project data against budget to maximize profit margin and meet expected budget targets
- Communicated daily with project team to manage and resolve issues to prevent scope creep or delays
National Account Manager
Mats Inc.
01.2010 - 01.2014
- National account manager of flooring installations for top Fortune 100 company
- Managed up to 1,500 projects at once
- Completed project estimating using CAD software
- Communicated with subcontractors providing scope of work, project blue prints and product documentation
- Negotiated rates with subcontractors and vendors
- Set project timelines and kept teams on task to complete milestones according to schedule
- Analyzed historical data to assist in implementation of project shipping process to control and monitor project inventory thus reducing inventory costs while also reducing freight costs
- Produced and presented weekly project updates for senior business leadership
- Maintained constant communication with customer to report project updates, milestones and identify issues and resolutions
- Served as technical liaison to resolve installation issues quickly to minimize impact on project timeline
- Built strong relationships with key decision-makers at executive level within national accounts organizations.
Corporate Event Sales
F1 Boston
01.2007 - 01.2010
- Planned large-scale events such as tradeshows, conferences, meetings, and holiday functions
- Spearheaded the creation of custom event solutions that catered to diverse needs and budgets
- Coordinated details for corporate and personal events including transportation, schedules for conferences and other meetings logistics
- Fostered relationships with local suppliers to obtain best price, quality, and delivery of products
- Successfully booked over 1,000 events resulting in over $3 million sales
Education
Bachelor of Science - Business Administration
Eastern Nazarene College
Quincy, MA05.2016
Associate of Science - Business Administration
Massasoit Community College
Brockton, MA12.2012
Skills
- Clear and Concise Communication
- Thrives in Team Settings; Collaborator
- Creative Thinking
- Detail Oriented
- Customer Relationship Management
- Project Management
- Logistics Management
- Reporting
- Conflict Resolution
- Computer and Software Proficiency
- Life Learner
Timeline
Senior Project Administrator
Stellix (formerly NECI)
01.2023 - Current
Project Administrator
NECI
03.2020 - 01.2023
Senior National Account Manager
Mats Inc.
01.2014 - 01.2018
National Account Manager
Mats Inc.
01.2010 - 01.2014
Corporate Event Sales
F1 Boston
01.2007 - 01.2010
Bachelor of Science - Business Administration
Eastern Nazarene College
Associate of Science - Business Administration
Massasoit Community College
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