MELISSA DOWNS
Doddsville,MS
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals Focused on attentively assisting office staff and customers and identifying opportunities for improvement.
Overview
21
21
years of professional experience
Work History
Assistant Teacher
Indianola Academy
Indianola, MS
08.2024 - Current
- Aided first to third grade teachers to enhance student learning.
- Supported individual students in grasping lessons and staying on track.
- Assisted with grading papers and maintained focus of 15-21 students during lessons.
- Supervised classroom environment during the day to ensure focus.
- Administered weekly assessments to half the students to monitor progress.
Substitute Teacher
Indianola Academy
Indianola, MS
08.2022 - Current
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Developed strong rapport with students through consistent encouragement and support, fostering positive learning atmosphere conducive to academic growth.
- Assisted in creating safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Managed classroom operations and discipline to facilitate effective learning experiences.
- Monitored student behavior and implemented discipline strategies to foster a positive learning environment.
- Followed lesson plans designed by absent teachers.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to create supportive student environments and ensure consistency in schedules.
- Maintained accurate attendance records and assignment sheets to ensure regulatory compliance.
Co-Owner
Downs Family Furniture
Doddsville, MS
01.2014 - Current
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction ratings by consistently delivering high-quality products and services.
- Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
- Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
- Managed inventory and office purchasing; ensured quality during cutting, sewing, and re-upholstery of furniture.
- Documented and reported operational issues to higher management, providing detailed insights for informed decision-making.
- Oversaw daily operations at retail furniture store, ensuring efficiency and customer satisfaction.
Veterinary Assistant
Animal Medical Clinic
Cleveland, MS
01.2024 - 07.2024
- Provided support in critical care scenarios to ensure patient safety.
- Assisted veterinarian in patient care and treatment, prepared rooms for efficient treatment sessions.
- Assisted in X-rays and monitored animals in kennels post-treatment to ensure recovery.
- Cleaned exam rooms and prepared for next appointments to maintain a hygienic environment.
- Filling prescriptions for the animals needing medicine for clinic or home.
Cashier Manager
Alford's Gifts And Monogramming
Indianola, MS
10.2022 - 10.2023
- Enhanced customer satisfaction by managing cashier transactions and effectively resolving customer concerns.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Built positive relationships with customers to increase repeat business.
- Assisted customers in need to promote pleasant shopping experiences and encourage return business.
- Trained employees on sales techniques and approaches for handling complex customer issues.
- Managed daily cash deposits, ensuring accuracy and timely submission to bank.
- Quickly and accurately counted drawers at start and end of each shift.
- Monitored employee performance, addressed issues promptly, and improved operational efficiency.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
Cook, Bagging Line
Indianola Pecan House
Indianola, MS
01.2014 - 08.2015
- Prepared diverse menu items with attention to quality and consistency.
- Ensured kitchen cleanliness and maintained food safety standards daily.
- Collaborated with team members to streamline food preparation processes.
- Packaged food items to maintain freshness and quality for customers.
Manager
Check Exchange
Greenwood, MS
01.2005 - 01.2008
- Managed and motivated employees to be productive and engaged in work.
- Managed collections, customer service, employee hiring, deposits, inventory, and daily operations to ensure smooth business functionality.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to maintain budget compliance and support profit growth.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained strong relationships with customers and suppliers to enhance account performance.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
Education
High School Diploma -
Gentry High School
Indianola, MS05-1991
Skills
- Positive reinforcement
- Organizational skills
- Verbal and written communication
- Adaptability and flexibility
- Relationship management
- Project management
- Strategic planning
- Customer relationship management
- Effective communication
- Conflict resolution
- Problem solving
- Time management
- Adaptability to change
- Decision making
- Work prioritization
- Sales management
- Task delegation
- Goal setting
- Relationship building
- Staff development
- Clear communication
- Policy implementation
- Financial management
- Inventory management
- Team leadership
- Attention to detail
- Customer relationship management (CRM)
- Customer service
- Time management abilities
Affiliations
Samaritan's Purse Operation Christmas Child Year-Round Volunteer
Timeline
Assistant Teacher
Indianola Academy
08.2024 - Current
Veterinary Assistant
Animal Medical Clinic
01.2024 - 07.2024
Cashier Manager
Alford's Gifts And Monogramming
10.2022 - 10.2023
Substitute Teacher
Indianola Academy
08.2022 - Current
Co-Owner
Downs Family Furniture
01.2014 - Current
Cook, Bagging Line
Indianola Pecan House
01.2014 - 08.2015
Manager
Check Exchange
01.2005 - 01.2008
High School Diploma -
Gentry High School