MELISSA DRAGUSTINOVIS
Edinburg,TX
Summary
Dedicated and hardworking professional with experience managing operations, coordinating events, supporting clients, and providing compassionate care. I’ve developed strong time management, communication, and problem-solving skills that help me stay organized and dependable in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Caregiver / Home Services Provider
01.2024 - Current
- Provide daily care and support for elderly individuals in a home environment.
- Assist with personal care, supervision, medication reminders, and emotional support.
- Maintain patience, compassion, and professionalism while adapting to changing needs.
- Keep organized records and communicate updates clearly with family members and supervisors.
- Developed strong empathy and relationship-building skills through hands-on caregiving experience.
Venue & Operations Manager
01.2022 - 01.2024
- Oversaw day-to-day operations for a busy event venue, including scheduling, vendor communication, staffing, and customer support.
- Worked directly with clients to understand their needs, explain service options, and finalize contracts.
- Managed important paperwork such as invoices, contracts, receipts, and event records while staying organized and detail-oriented.
- Supervised team members and helped train staff to maintain smooth operations and excellent customer service.
- Assisted with budgeting, purchasing, and tracking operational expenses.
- Handled customer concerns professionally and worked quickly to resolve issues in a positive manner.
Event Coordinator & Wedding Planner
01.2022 - 01.2024
- Planned and coordinated weddings and events from start to finish.
- Managed timelines, vendors, scheduling, and customer expectations while balancing multiple projects at once.
- Built strong relationships with clients through communication, reliability, and personalized service.
- Helped grow business through referrals and customer satisfaction.
Education
High School Diploma -
Rio Grande Valley, TexasSkills
- Customer Service & Resident Support
- Administrative & Office Coordination
- Scheduling & Calendar Management
- Team Leadership & Staff Support
- Accounts Payable & Invoice Tracking
- Event Planning & Vendor Coordination
- Record Keeping & Documentation
- Problem Solving & Conflict Resolution
- Microsoft Word & Excel
- Fast Learner with Property Management Software
- Microsoft Word
- Microsoft Excel
- Google Workspace
- Scheduling Software
- Quick Learner for New Systems
Timeline
Caregiver / Home Services Provider
01.2024 - Current
Venue & Operations Manager
01.2022 - 01.2024
Event Coordinator & Wedding Planner
01.2022 - 01.2024
High School Diploma -
ADDITIONAL INFORMATION
- Strong multitasking and organizational abilities developed through both professional experience and raising two children.
- Dependable, adaptable, and comfortable working in fast-paced environments.
- Interested in long-term professional growth within a stable and continuously developing work environment.
- Willing to complete any required certifications and training as needed for the position.