Melissa Driessen
Milton,WA
Summary
Passionate and results-driven healthcare professional with a strong commitment to patient-centered care and team development. Excited to apply for the Clinical Manager Mentorship Program to further enhance leadership skills, foster collaborative clinical environments, and drive operational excellence. Known for building trust with multidisciplinary teams, streamlining workflows, and mentoring colleagues to achieve both clinical and organizational goals. I am enthusiastic about joining a mentorship program where I can learn from experienced leaders, exchange ideas, and apply new strategies to my career journey. I value the guidance and constructive feedback that mentorship provides and am motivated to put the skills learned into action right away. This is an excellent opportunity that aligns perfectly with my long-term goals.
Overview
20
20
years of professional experience
Work History
Clinical Medical Assistant Lead
Sound Family Medicine
Puyallup, WA
08.2021 - Current
- Assists in patient intake processes, ensuring accurate data collection and documentation.
- Conducts routine lab tests and accurately processed specimens for diagnostic purposes.
- Maintains compliance with HIPAA regulations while handling sensitive patient information securely.
- Trained new staff on clinical procedures and office protocols to ensure consistency in operations.
- Streamlines inventory management by tracking medical supplies, reducing waste through efficient ordering processes.
- Sanitizes, restocks, and organizes exam rooms and medical equipment.
- Collects and document's patient medical information such as blood pressure, weight personal and family history.
- Calls and faxes pharmacies to submit prescriptions and refills.
- Assists physicians in providing quality care through thorough documentation of medical histories and physical examination results.
- Prepares patients for examinations or treatments, positioning them properly to ensure comfort throughout the procedure while assisting healthcare professionals as needed.
- Manages inventory levels for medical supplies, ensuring appropriate stock was available for seamless clinic operations.
- Increass patient satisfaction by promptly addressing concerns or questions regarding interactions in office or over the phone.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Demonstrated expertise in performing EKGs, phlebotomy procedures, injections administration ensuring accuracy in each procedure performed.
- Leads clinical team in delivering high-quality patient care and ensuring adherence to best practices.
- Fosters a positive work environment by promoting open communication, teamwork, and mutual respect among clinical staff.
- Works effectively in fast-paced environments.
- Passionate about learning and committed to continual improvement.
- Manages time efficiently in order to complete all tasks within deadlines.
- Skilled at working independently and collaboratively in a team environment.
Medical Assistant, Lead
Dr. Estelle Yamaki
Federal Way
05.2006 - 06.2021
- Patient rooming process
- Prescription refills
- Pharmaceutical sample closet management
- Clinical inventory management
- Stocking rooms nightly and as needed
- Appointment and surgery scheduling
- EMR/EHR: Aprima/EPIC
- Prior Authorizations: medical/pharmaceutical/surgical
- Procedure prep
- Medication management and administration
- Urinary Catheterization for Urinary retention/post-surgery
- Heparin Rescue/KCL procedures for IC
- Urodynamic study procedure (certified through company)
- Decreased supply cost and waste
- Reception coverage
- Medical records coverage
- Venipuncture, process blood for PRP aesthetic procedure
Education
Medical Assistant - Healthcare
Bryman College
Renton, WA05-2006
High School Diploma -
Fife High School
Fife, WA06-1998
Skills
- Vitals, rooming and detailed documentation
- Clinical duties
- Leading MA break out meetings
- Managing CPR and skills day schedules
- Conflict resolution
- Overseeing daily clinical MA workflow
- Mentoring and training
- Troubleshooting operational issues
- Conduct rooming audits
- Interdepartmental communication
- Communication and Liaison
- Venipuncture and Capillary collection and specimen processing
- HIPAA/OSHA compliance
- Monthly VFC management, redcap submission
- Proficient in EPIC systems
- Sterilization methods
- Scheduling: appointments, surgery, procedures
- Immunization and medication administration
- Ethics, compassion, empathy and privacy
- Clinical Inventory management
- UTOX certification
- POCT
- RetinaVue
- Pulmonary function testing
- Training MA's on diagnostic testing, equipment and policy
- Troubleshooting & problem solving
- Bardy Campatch application, process and patient instruction
- Audiogram
- Consistent team contributor
- Patient-focused care
- CPR expires: 9/30/2027
- Flexible problem solver
- Insurance authorizations (medication/surgery/procedure)
- Patient triage
- Suture removal
- Procedure assistance
- OB/GYN procedure set up and assist: colpo/pap/iud/nexplanon/leep/I&D
Timeline
Clinical Medical Assistant Lead
Sound Family Medicine
08.2021 - Current
Medical Assistant, Lead
Dr. Estelle Yamaki
05.2006 - 06.2021
Medical Assistant - Healthcare
Bryman College
High School Diploma -
Fife High School