Melissa Duarte
Miami,FL
Summary
- Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
3
3
years of professional experience
Work History
CNA
Almar Home Care
05.2021 - 07.2023
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Skilled at working independently and collaboratively in a team environment.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
CNA
MCM Home Care
12.2020 - 04.2021
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
- Reduced patient stress levels through effective communication and active listening skills.
- Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
Customer Service Representative
Gonzalez Windows Corp
02.2020 - 12.2020
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Created and maintained detailed database to develop promotional sales.
- Met customer call guidelines for service levels, handle time and productivity.
- Answered constant flow of customer calls with minimal wait times.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Associate of Science - Nursing
Miami Dade College
Miami, FL05.2026
Skills
- Recording vital signs
- Compassionate caregiver
- Care Monitoring
- CPR Certification
- Certified Nursing Assistant (CNA)
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
CNA
Almar Home Care
05.2021 - 07.2023
CNA
MCM Home Care
12.2020 - 04.2021
Customer Service Representative
Gonzalez Windows Corp
02.2020 - 12.2020
Associate of Science - Nursing
Miami Dade College
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