Melissa Dunbar
Oklahoma City,OK
Summary
Dynamic and results-driven Office Manager and Trainer with over 10 years' experience in optimizing office operations and developing comprehensive training programs. Committed to employee development, with strong track record of designing and delivering impactful training sessions that enhance team skills and performance. Recognized for exceptional organizational abilities, problem-solving acumen, and a customer-centric approach to office management and training.
Skilled Office Manager with comprehensive experience in overseeing daily office operations, implementing effective policies for better efficiency and coordinating administrative activities. Strengths include multi-tasking abilities, strong communication skills, and proficiency in managing diverse teams. Significant contributions made to previous roles include improving organization systems and effectively handling multiple tasks concurrently under pressure.
Overview
18
18
years of professional experience
Work History
Office Manager
Bohanon Dentistry
01.2014 - Current
- Responsible for all management duties, accounts payable, patient satisfaction, patient chart auditing, insurance billing, appealing and AR under30-45 days
- Marketing for the office, training all employees, HR and setup all insurance benefits, paying bills
- HIPAA certified, proficient in medical and dental billing, treatment plan coordinator, insurance coordinator, financial coordinator, patient coordinator
Client Service Manager & Training Manager
ClaimLogic
01.2007 - 01.2014
- Worked together with all new staff members to train on all4010-5010 conversions and EDI training
- Trained all employees on EDI transmission, client satisfaction and HIPAA training
- Responsible for large hospital claim submissions success rate and advocate for claim denials
- Assist in all denied claims and correct for clients for claim acceptance with payor
- Assist with front end rejections and all denials
- Worked hand and hand with clients until their satisfaction was met and claims were paid
- Trained all client employers up to75 at one time/public speaking
Education
Business training
Dale Rogers Training Center
01.2013
High School -
01.2001
Skills
- Office Operations Management
- Dental Coding/Dental Insurance Billing
- Team Leadership and Development
- Communication Skill
- Problem-solving/Conflict Resolution
- Creativity
- Time Management
- Microsoft Office/HIPAA Certified
- Billing
- Budgeting expertise
- Project management
- Strategic planning
- Scheduling and calendar management
- Business administration
- Training and coaching
- Credit and collections
- Staff training
- Office management
- Travel coordination
- Administrative support
- Contract administration
- Customer service
- Account reconciliation
- Employee supervision
- Clear oral/written communication
- Team supervision
- Team bonding
- Conflict management
- Employee training
- Organizational skills
- Key account management
Timeline
Office Manager
Bohanon Dentistry
01.2014 - Current
Client Service Manager & Training Manager
ClaimLogic
01.2007 - 01.2014
Business training
Dale Rogers Training Center
High School -
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