Summary
Overview
Work History
Education
Skills
Languages
Work Preference
Timeline
BusinessAnalyst
Melissa Dunham

Melissa Dunham

Galveston,TX

Summary

Dedicated and meticulous Solutions Consultant with over 10 years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible and focused team player with expertise in customer relationship management, document control, time management and complex problem-solving. Dependable self-starter seeking to leverage background into Public Relations role with a progressive organization.

Overview

35
35
years of professional experience

Work History

Travel Advisor

Inteletravel/Self Employed
AUSTIN, TX
02.2019 - 07.2023
  • Prepared itineraries to deliver travel arrangements to clients.
  • Booked tickets, reserved accommodations and organized rental transportation.
  • Analyzed airline rules, regulations and tariffs and discussed international fare construction and visa and passport requirements with clients.
  • Built long-term client relationships to generate repeat business and referrals.
  • Performed outbound guest and reservation follow-up via phone and email on daily basis.
  • Maintained professional, courteous and timely communications with travelers to assist in trip phases.
  • Researched destination and travel prices, hotels and entertainment options to showcase to clients.
  • Responded immediately to clients' questions, issues and complaints and found effective solutions when required.
  • Addressed client inquiries and resolved issues and complaints regarding various travel arrangements.
  • Cultivated strong value-added relationships with customers daily by delivering accurate travel itinerary and knowledge to drive business development.
  • Explained benefits of purchasing travel insurance with clients.

Event Coordinator

S & F Consulting
Austin, Texas
04.2013 - 09.2015
  • Oversaw event logistics, venue scheduling and accommodations.
  • Coordinated vendors, timelines and budgets for events.
  • Organized event facility, food and beverage selections.
  • Selected catering services for different types of events, balancing cost, menu and term options against client demands.

Administrative Assistant

University of Texas Golf Club
Austin, Texas
02.2013 - 09.2015
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Inventoried and ordered supplies for office.
  • Scheduled appointments, meetings and events for management staff.
  • Responded effectively to sensitive inquiries or complaints.
  • Organized both physical and digital files and updated reports to coordinate project materials.
  • Tracked and submitted employee timesheets to prepare for payroll processing.
  • Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
  • Composed, edited and typed complex memos and reports with job-related software.

Co-Owner of Marine Construction Company

Self Employed Web
Austin, Texas
03.1988 - 12.2011
  • Created all advertising and public relations events necessary to the business.
  • Purchased all materials related to construction of Private Docks
  • Oversaw all employees to maintain efficiency and productivity.
  • Met company and OSHA safety guidelines for work site operations to minimize worker risk.
  • Assisted with Boat Dock deliveries

Executive Assistant to the Chief Executive Officer

Pohl Partners Real Estate Group
Austin, Texas
08.1995 - 11.1998
  • Tackled and addressed top-level, high-priority issues with professional administrative discretion.
  • Managed and tracked expenses to meet company budget requirements.
  • Set up meeting and event logistics for senior management and updated calendars.
  • Made travel arrangements to provide executives seamless and travel policy-approved business trips both national and international.
  • Assigned entertainment of the national and international clients of the Investment and Commercial Real Estate firm by coordinating and planning public relation events necessary to the business by scheduling executives and potential investors helicopter tours of properties, arranged for executive transport to and from airports.

Education

Associate of Science - Medical Assisting/LVN

CBM Education Center
Austin, TX
09.1990

Travel And Tourism

Inteletravel
N/A

Some College (No Degree) - Geriatric Nursing

Texas State University
San Marcos, TX

Some College (No Degree) -

Sul Ross State University
Alpine, TX

Skills

  • Administrative Tasks
  • International Reservations
  • Regulations and Compliance
  • Credit Card Payments
  • Reservations Management
  • Client Networking
  • Marketing
  • Travel Arrangements
  • Client Relations
  • Social Media
  • Executive Travel

Languages

Spanish
Limited

Work Preference

Work Type

Full TimePart TimeContract WorkInternship

Work Location

RemoteHybrid

Important To Me

Career advancementWork-life balanceWork from home optionStock Options / Equity / Profit SharingPaid sick leaveTeam Building / Company Retreats4-day work week

Timeline

Travel Advisor

Inteletravel/Self Employed
02.2019 - 07.2023

Event Coordinator

S & F Consulting
04.2013 - 09.2015

Administrative Assistant

University of Texas Golf Club
02.2013 - 09.2015

Executive Assistant to the Chief Executive Officer

Pohl Partners Real Estate Group
08.1995 - 11.1998

Co-Owner of Marine Construction Company

Self Employed Web
03.1988 - 12.2011

Associate of Science - Medical Assisting/LVN

CBM Education Center

Travel And Tourism

Inteletravel

Some College (No Degree) - Geriatric Nursing

Texas State University

Some College (No Degree) -

Sul Ross State University

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Melissa Dunham