MELISSA DUNLAP
Spuds Restaurant
PONTOTOC,MS
1
Certification
21
years of professional experience
I have 34 years’ experience in customer service. I am a hard worker, fast learner and a team player and believe working together accomplishes more. I strive in exceeding the customers' expectations and always eager to learn.
Work History
Kitchen Manager
4 Years 6 Months- Supervised kitchen operations, ensuring compliance with food safety standards and regulations.
- Trained and mentored staff on culinary techniques and best practices for efficiency.
- Developed and implemented inventory management systems to optimize stock levels.
- Coordinated menu planning, incorporating seasonal ingredients to enhance offerings.
- Collaborated with suppliers to negotiate pricing and ensure quality of ingredients.
- Conducted regular performance evaluations, providing feedback to enhance team development.
Customer Service Representative
1 Year 1 Month- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Analyzed customer feedback to identify trends and implement improvements in service delivery.
- Collaborated with team members to streamline processes, enhancing overall service efficiency.
- Trained new staff on customer service protocols and company policies to ensure consistent quality.
CUSTOMER SERVICE REPRESENTATIVE
1 Year 3 Months- Answered incoming calls to provide assistance with inquiries. Processed coverage changes and facilitated payment transactions. Filed claims efficiently and onboarded new clients. Conducted bank deposits accurately.
- Processed policy changes and claims accurately, enhancing operational workflow and reducing processing times.
- Implemented feedback mechanisms to gather insights from customers, driving continuous improvement in service delivery.
FRONT HOUSE MANAGER
1 Year 4 Months- Oversaw catering operations and developed employee scheduling. Directed food ordering processes from start to finish. Led customer service initiatives and managed bank deposit activities. Facilitated hiring and termination decisions.
- Supervised daily operations to ensure exceptional customer service and seamless front-of-house experience.
- Developed and maintained strong relationships with vendors, ensuring timely supply deliveries and quality products.
- Collaborated with kitchen staff to streamline communication and improve order accuracy.
- Implemented efficient scheduling practices to optimize workforce management during peak hours.
Upholsterer
8 Years 8 Months- Operated industrial sewing machines to execute precise stitching and fabric cutting techniques.
- Collaborated with design team to interpret client specifications and deliver tailored solutions.
- Streamlined workflow processes, reducing material waste and improving overall production efficiency.
- Trained junior staff on upholstery techniques and safety protocols to ensure high-quality workmanship.
Education
GED
No Degree - General Studies
Skills
Strong work ethic
Commitment to excellence
Customer service
Willingness to work overtime
Culinary innovation
I don’t mind putting in the extra work
Dedication to excellence
Work ethic
Certification
- Certified Food Safety Manager
ACTIVITIES
- I am my own competition, I strive to achieve what is before me. My educated isn’t where I would like it to be, but my skills and determination is more than enough to help me to succeed in any situation. I work well under pressure and believe a good attitude and a smile can go a long way.
- COMMIT TO THE LORD, AND HE WILL ESTABLISH YOUR PLANS, PROVERBS 16:3
Timeline
Kitchen Manager
Spuds Restaurant
2021.06 - 2025.12Read More
Customer Service Representative
North MS Daily Journal
2020.03 - 2021.04Read More
CUSTOMER SERVICE REPRESENTATIVE
ALFA INSURANCE
2017.10 - 2019.01Read More
FRONT HOUSE MANAGER
STEELE’S DIVE
2013.09 - 2015.01Read More
Upholsterer
Southern Motion
2005.02 - 2013.10Read More
PONTOTOC HIGH SCHOOL
GED
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Itawamba Community College
No Degree from General Studies
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