Melissa Duskey
East Canton,OH
Summary
Dynamic medical receptionist with proven expertise at Akron Digestive Health in patient scheduling and insurance verification. Adept at enhancing operational efficiency and improving patient satisfaction through effective communication and meticulous appointment management. Recognized for streamlining processes, ensuring accurate records, and fostering a welcoming environment for patients.
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
16
16
years of professional experience
Work History
Front Desk/Medical Receptionist
Akron Digestive Health
Akron, Oh
12.2021 - 09.2025
- Managed check-in and check-out processes, incoming and outgoing going electronic fax
- Scheduled appointments utilizing electronic health record systems.
- Verified insurance and demographic information, ensuring all patient records were up-to-date.
- Coordinated communication between medical staff and patients.
- Managed a high volume of incoming calls on multiple line phone system addressing inquiries, and providing customer service to patients.
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
- POD secretary- worked one on one with with physician and nurse practitioner ensuring incoming patients records were up to date and completed all tasks and recall list for me team.
Medical Scheduler
Tri-County Hematology and Oncology
Massillon, Oh
09.2025 - Current
- Managed mult line phone system and assisted in check-in processes.
- Checked patients out ensuring they were set up for all upcoming appointments, and scheduled imaging to be done.
- Ensured prior auth had been completed for upcoming imaging procedures
- Schedule patient appointments, monitored daily schedules ensuring optimal resource allocation and provider availability.
- Managed electronic health records to maintain accurate patient information.
- Managed cancellations or no-shows efficiently. Followed up with patients to reschedule missed appointments.
- Prepared and processed patient referrals and transfer requests.
- Managed incoming electronic fax system
Front Desk/Medical Receptionist
Partners In Family Practice
Canton, Oh
01.2011 - 10.2021
- Greeted patients and managed check-in and check out processes. Verified insurance and demographic information.
- Scheduled appointments utilizing electronic health records
- Coordinated communication between medical staff and patients.
- Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
- Managed multi-line phone system, electronic incoming and outgoing fax system, daily mail and bank deposits.
Education
High School Diploma -
East Canton High School
East Canton, OhSkills
- Patient scheduling
- Appointment management
- Insurance verification
- Patient registration
Timeline
Medical Scheduler
Tri-County Hematology and Oncology
09.2025 - Current
Front Desk/Medical Receptionist
Akron Digestive Health
12.2021 - 09.2025
Front Desk/Medical Receptionist
Partners In Family Practice
01.2011 - 10.2021
High School Diploma -
East Canton High School