Melissa Eckhardt
Little Rock,AR
Summary
Ethical Correctional Lieutenant with talents in data management and reports generation and analysis. Exceptional security awareness and to work directly with departments to achieve a clarity in communications. Proficiency in tactical weapons and personnel management. Honorable Correctional Lieutenant with excellent communication and organizational talents. Safety-oriented and skilled in self-defense and suicide prevention. Adept at both pod and central control. Strong understanding of the laws, processes and procedures for registering, treating and maintaining prisoners. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
23
23
years of professional experience
Work History
Correctional Lieutenant
Arkansas Department Of Corrections
02.2022 - Current
- Assisted in the hiring process for new officers, participating in interviews and making recommendations based on candidate qualifications and fit with facility culture.
- Supervised dining hall, outdoor recreation area, vocational shop, and inmate housing unit.
- Handled inmate counts and searches for missing inmates.
- Checked all book in and discharges, making sure all charges have paperwork and all discharges have orders of discharge.
- Monitored security systems throughout the facility to ensure full compliance with established guidelines while promptly addressing any potential issues or concerns that arose.
- Maintained safety within the correctional facility through consistent monitoring and enforcement of rules and regulations.
- Coordinated responses to emergency situations arising in different prison locations.
- Completed daily work report sheets and delegated tasks to employees.
- Reviewed incident reports submitted by subordinates for accuracy before forwarding them up the chain of command for further action if needed.
- Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
- Improved inmate behavior by implementing structured routines and clear expectations.
- Resolved issues and disputes between inmates professionally and respectfully.
- Managed daily operations within assigned unit, ensuring adequate staffing levels were maintained and resources were allocated effectively.
- Ability to complete multiple tasks simultaneously and prioritize effectively.
- Created and maintained spreadsheets and databases to track employee attendance, performance, and training, providing valuable insights to the management team
- My pay is $27.11. I’m a “salaried” employee
Correctional Sergeant
Arkansas Department Of Corrections
06.2019 - 02.2022
- Coordinated responses to emergency situations arising in different prison locations.
- Coordinated responses to critical incidents effectively ensuring minimal disruption to facility operations.
- Cultivated and maintained climate of mutual respect with freedom from harassment and intimidation, to provide safe environment for staff and offenders.
- Verified all prison visitors carried proper identification and had no contraband before entering institution.
- Oversaw control center, monitoring inmates, visitors, and employees for signs of suspicious behavior.
- Contributed to creating a safer environment for both staff and inmates by maintaining vigilance, reporting concerns, and addressing potential hazards promptly.
- Handled inmate counts and searches for missing inmates.
- Improved staff performance by providing training and guidance on institutional policies and best practices.
- Collaborated with multi-disciplinary teams to develop rehabilitation programs for inmates, promoting successful reintegration into society.
- Evaluated job performance of subordinate staff members regularly while providing constructive feedback for improvement opportunities.
- Participated in development of correctional policies and procedures.
- My ending pay was $24.97
Correctional Corporal
Arkansas Department Of Corrections
01.2012 - 06.2019
- Monitored and confirmed compliance with safety standards and regulations.
- Enhanced inmate rehabilitation by implementing innovative programs and activities tailored to individual needs.
- Resolved issues and disputes between inmates professionally and respectfully.
- Completed daily work report sheets and delegated tasks to employees.
- Handled inmate counts and searches for missing inmates.
- Collaborated with fellow correctional officers to establish a cohesive team, ensuring effective communication and consistent adherence to policies.
- Responded to emergency situations and provided first aid following facility guidelines.
- Managed inmate classifications accurately, assigning individuals to appropriate housing based on risk assessments and security requirements.
- Coordinated responses to emergency situations arising in different prison locations.
- Maintained a secure environment for inmates, staff, and visitors through diligent monitoring and enforcement of safety protocols.
- Assigned officer tasks such as cleaning cells and stocking clean laundry to keep prison running efficiently.
- Assessed medical concerns presented by inmates quickly, coordinating necessary treatments with healthcare providers within the facility.
- Supervised dining hall, outdoor recreation area, vocational shop, and inmate housing unit.
- Streamlined record-keeping processes through meticulous documentation efforts, resulting in increased efficiency within administrative tasks related to inmate management.
- Supported ongoing professional development for self and colleagues by participating in relevant training opportunities and staying current on industry best practices.
- My ending pay was $20.89
Team Leader
Target
01.2008 - 10.2008
- Gathered, organized and input information into digital database.
- Reviewed, implemented and updated company records related to team activities for future reference.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Frequently inspected production area to verify proper equipment operation.
- Collected, arranged, and input information into database system.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Devised and implemented processes and procedures to streamline operations.
- Maintained database systems to track and analyze operational data.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Team Member
Target
08.2005 - 01.2008
- Developed effective improvement plans in alignment with goals and specifications.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Achieved improved sales results with persuasive presentations that showcased product benefits while addressing client needs.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained productive, efficient approach to all tasks.
- Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
- Demonstrated commitment to ongoing professional development by actively participating in industry seminars, workshops, and conferences to stay current with market trends and best practices.
- Worked different stations to provide optimal coverage and meet production goals.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Optimized workflows with proactive problem-solving and process improvements that streamlined day-to-day operations.
- Gathered, organized and input information into digital database.
- Contributed to team success by completing jobs quickly and accurately.
Sales Associate
Mega Fireworks
06.2001 - 07.2007
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Managed efficient cash register operations.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Prioritized helping customers over completing other routine tasks in store.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Associate of Arts -
Pulaski Technical College
North Little Rock, ARHigh School Diploma -
Little Rock Central High School
Littel Rock, AR06.2005
Skills
- Inmate Transport
- Staff Scheduling
- Restraint Techniques
- Facility Maintenance
- Teamwork and Collaboration
- Product Recommendations
- Order and Refund Processing
- Customer Relations
- Building rapport
- Filing
- Staff education and training
- Scheduling
- Complaint resolution
- Collecting data and putting into packet to read
Timeline
Correctional Lieutenant
Arkansas Department Of Corrections
02.2022 - Current
Correctional Sergeant
Arkansas Department Of Corrections
06.2019 - 02.2022
Correctional Corporal
Arkansas Department Of Corrections
01.2012 - 06.2019
Team Leader
Target
01.2008 - 10.2008
Team Member
Target
08.2005 - 01.2008
Sales Associate
Mega Fireworks
06.2001 - 07.2007
Associate of Arts -
Pulaski Technical College
High School Diploma -
Little Rock Central High School