Melissa Elliott
Evansville,IN
Summary
Dynamic Telecommunications Operator with over a decade of experience in emergency response and staff training. Expertise in managing sensitive customer data and ensuring confidentiality while maintaining high standards of professionalism in high-pressure environments.
Overview
25
25
years of professional experience
Work History
Telecommunications Operator
Warrick County Sheriff
Boonville, IN
02.2013 - Current
- Operated multi-line telephone systems to efficiently manage incoming emergency calls.
- Coordinated communication between law enforcement and public safety agencies during critical incidents.
- Monitored radio transmissions to relay information promptly and accurately to field units.
- Trained new operators on protocols, equipment usage, and emergency response procedures.
- Handled sensitive customer data with discretion, adhering to strict confidentiality protocols at all times.
- Managed high call volume while maintaining professionalism and composure during periods of peak demand.
- Managed scheduling and payroll processes for personnel.
Telecommunications Operator
Kentucky State Police
Henderson, KY
06.2012 - 03.2013
- Attended inaugural Kentucky State Police Dispatch Academy to enhance law enforcement communication skills.
- Managed high volume of incoming calls from customers, providing outstanding customer service to callers.
- Gathered customer information and promptly input data into computer system.
- Operated multi-line telephone systems to efficiently manage incoming emergency calls.
- Coordinated communication between law enforcement and public safety agencies during critical incidents.
Telecommunications Operator
Henderson Police Department
Henderson, KY
07.2011 - 06.2012
- Connected callers with appropriate professional, department, or business.
- Maintained up-to-date knowledge of emergency call procedures.
- Coordinated communication between law enforcement and public safety agencies during critical incidents.
- Operated multi-line telephone systems to efficiently manage incoming emergency calls.
- Gathered customer information and promptly input data into computer system.
- Managed high volume of incoming calls from customers, providing outstanding customer service to callers.
Telecommunications Operator
Indiana State Police
Evansville, IN
03.2001 - 04.2010
- Completed Indiana State Police Dispatcher training program, acquiring essential communication and emergency response skills.
- Managed high volume of incoming calls from customers, providing outstanding customer service to callers.
- Gathered customer information and promptly input data into computer system.
- Operated multi-line telephone systems to efficiently manage incoming emergency calls.
- Coordinated communication between law enforcement and public safety agencies during critical incidents.
- Maintained up-to-date knowledge of emergency call procedures.
- Connected callers with appropriate professional, department, or business.
- Led training sessions for staff on the latest telecommunications technology and best practices.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Assisted in the development of training materials to ensure new hires were well-prepared to handle telecommunications tasks.
Education
High School Diploma -
Henry Reis
Evansville, INSkills
- IDACS program coordinator
- Payroll scheduling
- Professional communication
- System monitoring
- Telecom software proficiency
- Admin on most programs
- Certified training officer
Timeline
Telecommunications Operator
Warrick County Sheriff
02.2013 - Current
Telecommunications Operator
Kentucky State Police
06.2012 - 03.2013
Telecommunications Operator
Henderson Police Department
07.2011 - 06.2012
Telecommunications Operator
Indiana State Police
03.2001 - 04.2010
High School Diploma -
Henry Reis