MELISSA ELLIS
Fremont,New Hampshire
Summary
Adaptable and reliable customer service team member committed to ensuring customer expectations are met and company goals are exceeded.
Overview
20
20
years of professional experience
Work History
Customer Service Support/SAP Consultant
Epredia
Portsmouth, NH
08.2018 - 10.2022
SME tasked with implementing and troubleshooting JDE to SAP changeover.
Provided excellent customer care by responding to requests, assisting with order entry and complaint handling.
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
- Monitored and tracked inventory to achieve prompt order fulfillment.
- Assisted customers by providing tracking information and resolving shipping or manufacturing issues.
- Generated order confirmations, invoices BOLs and shipping labels to properly bill and ship customer orders.
- Communicated with customers to address order inquiries, changes and cancellations.
- Provided regular updates to customers regarding orders to maintain transparency and customer trust.
Office Administrator
Epredia
Portsmouth
08.2018 - 10.2022
- Oversaw office inventory activities by ordering and requisitions and stocking.
- Created and maintained electronic visitor sign in system.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors and vendors.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities for site of 300 employees.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
Team Lead- Diagnostic Department
Thermo Fisher Scientific Inc.
Portsmouth, NH
07.2004 - 08.2018
- Collaborated with cross-functional teams to align production plans with customer requirements.
- Planned daily production schedules, taking employee production rates, company needs and seasonal changes into account.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Developed monthly and daily production output plans to deliver on customer service and financial metrics.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
LNA II- Pediatric Unit
Elliot Hospital
Manchester, NH
12.2022 - Current
Delivered high-quality care to wide range patients in pediatric unit. Assisted in radiology, Interventional radiology, operating room, ER, med surge/ Othro.
LNA- Medical 1:1 Paraprofessional Per Diem
Interim Healthcare
09.2023 - Current
Delivered personalized medical, educational, behavioral, and emotional support to individual student with multiple disabilities.
Education
Exeter High School
Exeter, NHLicensed Nursing Assistant
LNA Health Careers
2022
Skills
- SAP/ JDE
- Customer Service
- Inventory Control
- Team Collaboration
- Lean Manufacturing/ PPI
- Time Management
- Attention to Detail
- Client Relations
- Conflict Resolution
- Inventory Management
- Quality Assurance
- Complaint Handling
- Customer Focus
Timeline
LNA- Medical 1:1 Paraprofessional Per Diem
Interim Healthcare
09.2023 - Current
LNA II- Pediatric Unit
Elliot Hospital
12.2022 - Current
Customer Service Support/SAP Consultant
Epredia
08.2018 - 10.2022
Office Administrator
Epredia
08.2018 - 10.2022
Team Lead- Diagnostic Department
Thermo Fisher Scientific Inc.
07.2004 - 08.2018
Exeter High School
Licensed Nursing Assistant
LNA Health Careers