Melissa Enciso
Palatine,IL
Summary
Production Manager with 11-year experience in achieving high levels of customer satisfaction. Measuring and reporting the effectiveness of warehousing activities. Looking to excel in a supervisor or management role.
Overview
13
13
years of professional experience
Work History
Associate
Walmart
Lake Zurich, Illinois
10.2023 - Current
- Assisted customers with product inquiries and provided excellent service.
- Collaborated with team members to maintain store organization and cleanliness.
- Stocked shelves and ensured products were displayed according to company standards.
- Trained new associates on store policies and customer service techniques.
Production Line Lead
Hyper Microsystems
04.2024 - 08.2025
- Led production line operations to ensure efficient workflow and quality standards.
- Training new employees and assigning tasks
- Resolving issues to minimize downtime
- Addressing performance issues
- Supervised a team of 10+ employees in the production line area.
- Viewing reports to see the progress throughout the week
- Opening and closing lines when needed
- Attendance
- Making sure everyone was safe
- Identified potential problems during manufacturing operations and took corrective action when needed.
- Kept areas clean, neat, and inspection-ready to comply with product guidelines.
- Communicated regularly with management to provide updates on progress towards goals set out at the beginning of each shift.
Production Manager
A Plus Marketing
01.2013 - 01.2024
- Production Planning
- Strong organizational and leadership skills
- Developed and executes strategies to increase production efficiency
- Supervised a team of 20 employees, assigned and monitor progress
- Guide and coach employees, monitoring their productivity
- Operate machines and manage settings to keep equipment running throughout the shift and meet production expectations
- Oversee the post-production while keeping employees safe
- Performed complete inventory checks of all stock and supplies
- Shipping and Receiving
Education
Associates - Computer Information Systems
William Rainey Harper College
Palatine, IL05-2012
Skills
- Management and leadership
- Problem solving
- Communication skills
- Computer proficiency
- Machine operation
- Time management
- Reliability and responsibility
- Basic mathematics
- Active learning
- Staff training
- Quality control
- Customer support
- Team collaboration
- Multitasking and organization
Languages
Spanish
Professional
Timeline
Production Line Lead
Hyper Microsystems
04.2024 - 08.2025
Associate
Walmart
10.2023 - Current
Production Manager
A Plus Marketing
01.2013 - 01.2024
Associates - Computer Information Systems
William Rainey Harper College