Melissa Escalante

North Connections Logistics

• Managed day-to-day business operations few days a week.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Managed financial aspects of the business, including budgeting, financial reporting.

• Improved efficiency in the clinic by managing patient flow and assisting with scheduling appointments.
• Maintained strict confidentiality while managing sensitive patient information according to HIPAA regulations.
• Assisted in the reduction of wait times by efficiently preparing examination rooms for patients.
• Supported diagnostic procedures by accurately recording vital signs and collecting lab specimens.
• Demonstrated adaptability and quick learning ability.
• Provided compassionate care to patients, addressing concerns and answering questions during visits.
• Administered medications under supervision, adhering to safety protocols and dosage guidelines.
• Provided skilled assistance during minor procedures, supporting physicians with equipment preparation.
• Contributed to a positive healthcare environment by maintaining clean and organized treatment areas.
• Obtained client medical history, medication information, symptoms, and allergies.
• Performed medical chart reviews to confirm accuracy and completeness.
• Prepared exam and treatment rooms for patient visits, availing all necessary supplies and equipment.
• Collected histories, vitals, and current complaints via patient interviews.
• Welcomed patients and inquired about wellbeing since last treatment.
• Communicated with patients and families to answer questions and provide reassurance.
• Collected and documented patient medical information such as blood pressure and weight.
• Completed EKGs, Drug screens, CDL exams, Mask fit test, Spirometry test under supervision.
• Measured patient pulse oximetry.
• Explained procedures to patients to reduce anxieties and increase patient cooperation.
• Updated inventory, expiration and vaccine logs to maintain current tracking documentation.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.