Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Ervin

Visalia,CA

Summary

Hardworking healthcare professional successful at managing training, gathering paperwork, and assisting with different community-based programs. Good communicator and planner with excellent organizational skills and a strong attention to detail.

Overview

3
3
years of professional experience

Work History

Community Care Worker

Ground Game Health
Visalia, CA
10.2023 - Current
  • Applied concise time-management to meet deadlines.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
  • Maintained detailed records of services performed on clients.

Eligibility Support Worker

Health Advocate Services
Visalia, CA
01.2021 - 08.2023
  • Educated clients on the process of applying for benefits, rights associated with receiving benefits, and provided guidance on how best to utilize available resources.
  • Investigated discrepancies between client-provided information and agency records.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Maintained updated knowledge through continuing education and advanced training.

Education

Certificate - Health Information Management

Bryan University
Tempe, AZ
02-2024

Skills

  • Organized and Detail-Oriented
  • HIPAA Guidelines
  • Microsoft Office Proficiency
  • Schedule Management

Timeline

Community Care Worker

Ground Game Health
10.2023 - Current

Eligibility Support Worker

Health Advocate Services
01.2021 - 08.2023

Certificate - Health Information Management

Bryan University

Similar Profiles

CREATE PROFILE
Melissa Ervin