Melissa Espinoza

• Developed and implemented training programs to enhance team performance and operational efficiency.
• Conducted workshops to improve employee knowledge of tools and systems utilized in daily operations.
• Mentored new hires, fostering a culture of continuous learning and skill development.
• This role requires strong attention to detail, excellent communication skills, and the ability to remain vigilant in a fast-paced, dynamic environment.

As a Store Associate, I was responsible for delivering excellent customer service and supporting daily retail operations. My duties included assisting customers with product inquiries, operating the cash register, restocking shelves, maintaining store cleanliness, and ensuring merchandise displays were organized and appealing. I worked closely with team members to meet sales goals, resolve customer concerns, and contribute to a smooth and efficient shopping experience.

• Helped out with day-to-day admin tasks to keep things running smoothly.
• Managed calendars and set up meetings so everyone stayed on the same page/making microsoft stuff
• Assisted with putting together reports and presentations for the team and clients.
• Worked with colleagues to make office processes simpler and more efficient.
• Assisted in data collection and analysis for business process improvement initiatives.
• Supported senior staff with whatever they needed and chipped in on special projects.
• In this role, I gained hands-on experience using Microsoft Office applications, including Word, Excel, and Outlook, to support daily tasks and improve workflow efficiency. I learned to create and format documents, manage spreadsheets with formulas and data entry, and communicate professionally through email. This experience enhanced my technical skills and enabled me to contribute effectively to team projects and administrative duties.