FORGIVENESS M. PHIRI
Ashburn,VA
Summary
Dynamic leader with a robust background in guiding teams and managing complex projects to achieve strategic objectives. Expertise in developing efficient processes and ensuring high standards while aligning efforts with organizational goals. Recognized for a collaborative approach and unwavering commitment to excellence, particularly in data center security and SOC operations across multi-site critical infrastructure environments. Proven track record in SOC monitoring, access control management, incident response, and audit readiness, complemented by proficiency in Genetec, ServiceNow, and CCure 9000, consistently maintaining zero unauthorized access while supporting high-availability data centers.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Area Leader
Sitemetric
02.2024 - Current
- Lead multi-site data center access control operations, supervise ACOs, conduct site inspections, manage badging and turnstiles, coordinate with GCs, lead incident response, enforce safety and audit compliance.
- managing scheduling and performance evaluations.
- Supervise, mentor, and evaluate Access Control Officers (ACOs), providing training, coaching, and corrective actions to maintain performance standards.
- Conduct daily site inspections and spot checks to verify adherence to access control procedures, PPE requirements, and client-specific protocols.
- Ensure all personnel, vendors, and visitors are properly verified, badged, and logged using approved systems and devices.
- Manage badging operations, turnstiles, delivery gates, and controlled entry points, maintaining strict access integrity.
- Coordinate scheduling, shift coverage, and workforce allocation across multiple data center sites to eliminate coverage gaps.
- Serve as primary liaison with General Contractors, Project Managers, Field Technicians, and internal leadership to resolve operational issues.
- Lead incident response efforts, including unauthorized access attempts, procedural violations, safety concerns, and emergencies.
- Conduct investigations, document findings, and submit detailed reports for escalation and compliance tracking.
- Enforce safety, compliance, and audit readiness, supporting GC audits, client inspections, and regulatory requirements.
- Ensure timely site openings and closures, emergency response coordination, and continuity of operations.
SOC Officer
Sunstates Security
01.2024 - Current
- Monitor data center security systems in a 24/7 SOC environment using Genetec and CCure 9000, ensuring continuous protection of critical infrastructure.
- Manage ServiceNow ticketing and incident workflows, ensuring alarms, access violations, and security events are logged, tracked, escalated, and resolved.
- Respond to and investigate forced doors, tailgating, access denials, camera alerts, and system anomalies.
- Perform detailed incident analysis, document root causes, and update tickets with clear resolution notes and timelines.
- Provide real-time situational awareness and coordinated response support to Area Leaders and on-site teams.
- Communicate with data center stakeholders, site leadership, and emergency responders during active incidents.
- Generate SOC reports, alarm trend analysis, and SLA metrics to support compliance and continuous improvement.
- Maintain strict adherence to data center security policies, escalation procedures, and confidentiality requirements.
Solar Panel Installer
RC Renewables
08.2023 - 01.2024
- Installed residential and commercial solar systems, wired and connected panels, inspected grounding and polarity, troubleshot issues, ensured OSHA compliance.
- Checked electrical installation for proper wiring, polarity, grounding, and integrity of terminations.
- Assembled, wired and connected solar panels to existing components and systems.
- Developed efficient installation techniques to decrease labor time.
- Installed solar panels on multiple residential and commercial properties to meet customer requirements.
- Connected system wiring and components to achieve both aesthetic and operational targets.
Education
High School Diploma -
GED Virginia
Virginia02-2025
Skills
- ServiceNow
- Genetec
- CCure 9000
- Data Center Security
- Incident Response
- Access Control
- OSHA Compliance
- Access control
- Cybersecurity frameworks
- Network security
- Security operations
- Security camera monitoring
- Staff supervision
Certification
- Cybersecurity
- IT Fundamentals
- DCJS Security Officer
- First Aid
Languages
English
Native or Bilingual
Interests
- Music composer and Singer
Timeline
Area Leader
Sitemetric
02.2024 - Current
SOC Officer
Sunstates Security
01.2024 - Current
Solar Panel Installer
RC Renewables
08.2023 - 01.2024
High School Diploma -
GED Virginia