Melissa Eyster
Rockford,IL
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
14
14
years of professional experience
Work History
Sales Associate
Reg-Ellen Machine Tool
Rockford, IL
07.2022 - Current
- Greeted customers warmly and offered assistance.
- Handle 25-45 emails and phone calls per day.
- Assisted in preparation of presentations using Microsoft office Suite, such as Word, Excel, and Powerpoint
- Kept work area clean, organized, and free of clutter.
- Handled customer complaints and inquires in a courteous and efficient manner.
- Provided accurate information about the products, prices, and availability both in person and over the phone.
- Encouraged customers to make additional purchases and suggested relevant items.
- Maintained inventory records for restocking purposes.
- Maintained records related to sales.
- Quoted items for customers before they purchased.
- Estimated cost of repair or alteration of merchandise.
- Generated sales reports and tracked customer data to ensure sales goals were met.
Administrative Assistant
Reg-Ellen Machine Tool
Rockford, IL
10.2019 - Current
- Maintained files and filing, keeping sensitive information confidential.
- Answered phone calls, directed inquires to appropriate personnel, responded to customer requests in a timely manner.
- Entered information for quotes or orders into computer system.
- Complied and entered data into various databases to ensure accuracy and completeness.
- Maintained office inventory by assisting with supply orders.
- Processed incoming mail and distributed to relevant departments or individuals.
- Provided cross-coverage support for other administrative personnel.
- Greeted and screened visitors to direct to correct employee or office.
- Collaborated with team members on projects to meet deadlines efficiently.
- Operated office equipment, such as fax machines, copiers, and phone systems and arranged for repairs when equipment malfunctions.
Shipping and Receiving Clerk
Reg-Ellen Machine Tool
Rockford, IL
11.2017 - Current
- Arranged for pickup and delivery of goods to meet deadlines.
- Verified packing slips and shipping labels were accurate and complete.
- Managed the efficient loading and unloading of goods from vehicles.
- Ordered material and tooling to manufacture parts.
- Assessed incoming packages for damage, accuracy, and completeness.
- Prepare finished goods for shipment according to customer requirements.
- Generate bills of lading and commerical invoices to route packages.
- Maintained accurate records of all shipments, returns and damages.
- Tracked incoming merchandise against purchase orders for accuracy prior to stocking shelves.
Bartender
Shooters East/The Cherry Bowl
Rockford, IL
08.2019 - 12.2019
- Developed strong working relationships with customers and staff.
- Kept bar organized and clean during busy hours.
- Handled cash drawer accurately throughout shift including opening and closing out register each day.
- Provided friendly customer service by greeting customers as they arrived at the bar and making recommendations based on their preferences.
- Completed POS transactions, returning currency, coin, and payment cards to patrons.
- Checked customer identification to verify age requirements for alcohol purchases.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
Waitress
Backyard Grill and Bar
Roscoe, IL
05.2016 - 05.2018
- Demonstrated excellent customer service skills while working in a fast-paced environment.
- Managed multiple tasks simultaneously while maintaining high quality standards of service.
- Greeted guests promptly and courteously, ascertained their dining needs, and provided appropriate service.
- Served food and drinks, removed dirty dishes, and refilled beverages to enhance dining experience.
- Processed accurate cash and credit card transactions.
- Continuously monitored tables for any additional requests or assistance needed by guests.
- Communicated orders to kitchen staff to turn tables faster, keeping food fresh and hot.
- Restocked condiments, silverware, and napkins throughout the shift as needed for optimal guest satisfaction.
League Coordinator/Front Desk
The Cherry Bowl
Rockford, IL
09.2017 - 11.2017
- Answered the phone and directed calls/messages.
- Used the POS system to assign lanes to customers and collect payments.
- Helped customers find assigned lanes and equipment to fit them correctly.
- Developed and implemented a comprehensive league scheduling system to ensure efficient management of games, practices, and events.
- Recruited and trained volunteer staff members in various roles such as scorekeepers and team administrators.
- Collaborated with staff members to plan and develop programs of events and schedule of activities.
- Resolved customer complaints regarding worker performance and services rendered.
- Served as point of contact between managerial staff and leaders of recreational and entertainment activities.
- Planned themed days/events for the youth bowling league.
Hostess/Waitress
Backyard Grill and Bar
Cherry Valley, IL
09.2012 - 09.2015
- Answered phone calls to take reservations and address guest questions and concerns.
- Greeted and seated guests promptly, ensuring an inviting atmosphere.
- Assisted in seating guests and managing the wait list.
- Supported servers and bussers through high-volume shifts with food running and table clearing.
- Communicated clearly with servers regarding guest needs or requests.
- Maintained cleanliness of the lobby area, including wiping down tables and chairs.
- Monitored restaurant activity to determine seating and dining flow.
- Maintained a positive attitude towards guests at all times by providing friendly conversation during interactions.
- Managed multiple tasks simultaneously while maintaining high quality standards of service.
- Processed accurate cash and credit card transactions.
Education
No Degree - General Education
Rock Valley Community College
Rockford, ILHigh School Diploma -
Boylan Catholic Central High School
Rockford, IL05-2011
Skills
- Exceptional Customer Service
- Time Management
- Multi-Tasking Strength
- Reliable and Punctual
- Goal Oriented
- Excellent People Skills
- Problem-Solving Skills
- Teamwork and Collaboration
- Listening Skills
Timeline
Sales Associate
Reg-Ellen Machine Tool
07.2022 - Current
Administrative Assistant
Reg-Ellen Machine Tool
10.2019 - Current
Bartender
Shooters East/The Cherry Bowl
08.2019 - 12.2019
Shipping and Receiving Clerk
Reg-Ellen Machine Tool
11.2017 - Current
League Coordinator/Front Desk
The Cherry Bowl
09.2017 - 11.2017
Waitress
Backyard Grill and Bar
05.2016 - 05.2018
Hostess/Waitress
Backyard Grill and Bar
09.2012 - 09.2015
No Degree - General Education
Rock Valley Community College
High School Diploma -
Boylan Catholic Central High School