Summary
Overview
Work History
Education
Skills
Contact
Timeline
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Melissa Fann

Brooklyn,NY

Summary

To secure a position that will utilize the communication, sales, and interpersonal skills I acquired through my education and previous employment.

Overview

19
19
years of professional experience

Work History

Flex Shopper

Whole Foods Market Inc
09.2024 - Current
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Demonstrated speed and accuracy in order item selection.

Property Manager

Self Employed
01.2011 - 01.2024
  • Maintained property rentals by advertising and filling vacancies
  • Negotiating and enforcing leases, maintaining premises
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.

Field Operations

Census Bureau
New York, New York
01.2020 - 01.2023
  • Field data collection, inbound and outbound calls, trained field staff, supervised crews.
  • Interviewed clients in their homes and via telephone.

Tax Consultant

Jackson Hewitt Tax Service
01.2016 - 01.2019
  • Income tax preparation, client retention calls, office manager
  • Maintained positive relationships with both existing and prospective clientele through excellent customer service and responsiveness.
  • Made and received over 100 calls per day to existing clients, former clients and potential clients.

Security Officer

Jack Rabbit Storage Facility
Norfolk , VA
01.2017 - 01.2018
  • Retail sales of moving supplies, storage rentals, cleaned lobby, storage units, and restrooms
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Conducted regular patrols to identify and address potential security risks.

Real Estate Agent

Artland Real Estate
Brooklyn, NY
01.2007 - 01.2011
  • Guided clients through property buying and selling processes.
  • Built relationships with local lenders and service providers for client referrals.

Health Benefit Representative

Fidelis Care
Queens, New York
01.2008 - 01.2009

Health Benefit Representative

Fidelis Care
Queens, New York
01.2007 - 01.2008
  • Educated members about health insurance options and benefits available.
  • Established B2B relationships with Medical providers, Food Pantries, and check-cashing businesses.
  • Made client retention calls and home visits.

Education

B.S. - Interdisciplinary studies

Norfolk State University
Norfolk, VA
12.2023

Practical Nursing Degree -

Clara Barton High School For Health Professions
Brooklyn, NY
06.1988

Skills

  • Customer service
  • Time management
  • Negotiation skills
  • Effective communication
  • Problem solving
  • Compliance adherence
  • Client relationship management
  • Attention to detail
  • Team collaboration

Contact

Timeline

Flex Shopper

Whole Foods Market Inc
09.2024 - Current

Field Operations

Census Bureau
01.2020 - 01.2023

Security Officer

Jack Rabbit Storage Facility
01.2017 - 01.2018

Tax Consultant

Jackson Hewitt Tax Service
01.2016 - 01.2019

Property Manager

Self Employed
01.2011 - 01.2024

Health Benefit Representative

Fidelis Care
01.2008 - 01.2009

Real Estate Agent

Artland Real Estate
01.2007 - 01.2011

Health Benefit Representative

Fidelis Care
01.2007 - 01.2008

B.S. - Interdisciplinary studies

Norfolk State University

Practical Nursing Degree -

Clara Barton High School For Health Professions

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