Melissa Farabaugh

• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Established effective communication among team members, clients and production team for enhanced collaboration and successful project completion.
• Ensured brand standards provided by the client were adhered to during manufacturing and installation.
• Gathered documentation for permit applications, including variance hearings to ensure the customer's needs were met.
• Maintained and exceeded safety requirements for installation teams across the Midwest, Eastern United States, and Puerto Rico, ensuring compliance with company standards and fostering a culture of safety. Collaborated with installers to implement best practices, resulting in enhanced operational efficiency and reduced incidents.
• Assisted with weekly customer update meetings. Additionally provided assistance with slide presentation for quarterly meetings.
• Utilized customer portals to convey proper photographs and other pertinent information for each site. Tracked tasks with SmartSheets, Excel and in-house software built specifically for Blair Image Elements.
• Conducted site visits to maintain knowledge about various forms of installation practices based on materials seen in the field.
• Utilized basic Adobe skills to verify dimensions in field with dimensions provided by Architects to establish placement for signage per brand standards on facades.

• Operated pallet jacks, forklifts and other heavy equipment to transport merchandise throughout facility.
• Followed procedures at all times for personal and team safety.
• Maintained compliance with company safety policies and called violations to attention of management.
• Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
• Transported packed items onto delivery vehicles, updating tracking database once loaded.
• Picked and packed order items.
• Kept work areas neat, clean and free from debris.

• Oversaw day-to-day production activities in accordance with business objectives.
• Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
• Developed systems and procedures to improve operational quality and team efficiency.
• Collaborated with senior management to develop and execute long-term corporate goals and objectives.
• Analyzed business operations and implemented strategies to improve operational cohesiveness.
• Monitored budget and utilized operational resources.
• Achieved team goals through formalized training plans, coaching, and performance management.
• Mentored and coached team members to foster productive and engaging work environment.
• Established and monitored quality assurance standards to achieve operational excellence.
• Defined, implemented, and revised operational policies and guidelines.
• Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
• Analyzed customer feedback and identified areas for improvement to drive business success.
• Spearheaded implementation of process improvements and cost-saving initiatives to increase value and maximize profits.
• Interacted well with customers to build connections and nurture relationships.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Process Federal Aid applications in accordance with strict guidelines.

Ensured data was entered with 100% accuracy

Maintained confidentiality with applicant's personal information given to complete aid application.

Fully vetted by the Midtown group for this contract with the USDA.

• Maintained computer and physical filing systems.
• Created, maintained and updated filing systems for paper and electronic documents.
• Updated reports, managed accounts, and generated reports for company database.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Controlled finances to lower costs and keep business operating within budget.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Processed new hire paperwork and documents.
• Verified timekeeping records and handled any discrepancies with employees.
• Maintained payroll information by calculating, collecting, and entering data.

• Developed and implemented strategies to increase sales and profitability.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Trained new employees on proper protocols and customer service standards.