Melissa Farley
Yukon,OK
Summary
Results-driven Human Resources Business Partner skillful in strategic planning, performance improvements and policy integration. Always pursuing ways to maximize employee engagement, efficiency, customer satisfaction, and cost savings.
Overview
12
12
years of professional experience
Work History
Senior Human Resources Business Partner
OU Health
Oklahoma City, OK
08.2022 - 12.2023
- Streamlined HR processes for improved efficiency, leading to better decision-making and resource allocation contributing to $8 million reduction in premium labor spend
- Developed and executed comprehensive training programs to enhance leadership skills and productivity incorporating people data management and translation to leader impact on engagement and satisfaction.
- Collaborated with senior leadership to align HR strategy with overall business objectives, driving organizational success including social media based, high-touch, targeted campaign strategy for critical staffing needs.
- Successfully facilitated acquisition of Pharmacy Clinical Staff, Pediatric Transport Team, and Neonatal Nurse Clinicians from University of Oklahoma Health Sciences to OU Health.
- Managed complex employee relations issues, resulting in more engaged work environment and mitigating legal risk.
- Spearheaded recruitment efforts to fill critical positions quickly, reducing downtime due to staff turnover focusing on new graduate nurses doubling residency recruitment hires from Summer 2021 to Summer 2022.
- Coached managers on effective communication techniques, promoting greater transparency within organization by incorporating effective communication boards and implementing quarterly operating model.
Human Resources Business Partner
OU Health
Oklahoma City, OK
12.2018 - 08.2022
- Enhanced employee engagement by implementing innovative HR programs and initiatives like employee engagement committees comprised of top talent to contribute to overall strategies.
- Developed labor management plan for system-wide laboratory department increasing their FTE allowance by 200% to meet 25th percentile for staffing over 12 month period
- Reduced employee turnover rates with targeted retention strategies and support systems with $1.2 million investment for career ladder impacting 400 employees in system-wide imaging roles reducing voluntary turnover from 9.5% to 2.7% over 12 months.
- Represented Human Resources Department on ross-functional committee implementing new timekeeping system via Workday
- Led COVID response efforts to support housing arrangements, food, and other resources for staff with local vendors and business.
- Mobilized staffing plan designs during pandemic to minimize reduction in force and furloughs.
- Facilitated labor management huddles in partnership with Chief Financial Officer for Children's Hospital.
- Managed recruitment and retention strategies for 85 nurses and 12 monitor technicians for 34-bed expansion of Pediatric ICU and new remote monitoring unit.
- Ensured legal compliance in all HR practices, preventing potential lawsuits and fines.
Executive Assistant
OU Health
Oklahoma City, OK
10.2014 - 12.2018
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
Patient Services Representative
OU Health
Oklahoma City, OK
03.2012 - 10.2014
- Improved patient satisfaction by efficiently managing appointment scheduling and coordinating follow-up care.
- Enhanced communication between patients and healthcare providers, ensuring timely delivery of test results and medical advice.
- Streamlined the check-in process to reduce wait times for patients while maintaining accuracy in recordkeeping.
- Assisted with billing inquiries and insurance verification, resulting in a smoother financial experience for patients.
Education
Bachelor of Arts - Psychology
University of Oklahoma
Norman, OK05.2014
Skills
- Workforce Planning
- Organizational Development
- Retention Strategies
- Talent management
- HR analytics
- Coaching leadership
Timeline
Senior Human Resources Business Partner
OU Health
08.2022 - 12.2023
Human Resources Business Partner
OU Health
12.2018 - 08.2022
Executive Assistant
OU Health
10.2014 - 12.2018
Patient Services Representative
OU Health
03.2012 - 10.2014
Bachelor of Arts - Psychology
University of Oklahoma