Melissa Farrer
West Haven,UT
Summary
Excellent reputation for resolving problems and improving customer satisfaction. Reliable employee. Offering excellent communication and good judgment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of job and training. Motivated to learn, grow and excel.
Overview
12
12
years of professional experience
Work History
Domestic Purchasing Planner
Candle Warmers Etc.
Salt Lake City, UT
08.2015 - 08.2022
- Purchase domestic inventory, minimize both overstock and out of stock occurrences.
- Create work orders and work with manufacturing team to make sure orders are being fulfilled on time and efficiently. Fulfill the Work Orders by creating builds in the system when manufacturing is complete.
- Plan and prioritize with manufacturing & warehouse for on time delivery of products.
- Help determine manpower, equipment and raw materials needed to cover production demand.
- Create and deliver production status metrics to aid effective decision-making in the organization.
- Keep paperwork organized.
Order Management Supervisor
Candle Warmers Etc.
Salt Lake City, UT
03.2021 - 05.2022
- Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
- Navigated through systems to build, track and monitor orders.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
Customer Service Supervisor
Candle Warmers Etc.
Salt Lake City, UT
04.2020 - 03.2021
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Coached employees through day-to-day work and complex problems.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Resolved account issues to build rapport and relationships with clients.
Customer Service Representative
Candle Warmers Etc
Salt Lake City, UT
08.2015 - 04.2020
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Answered average of [Number] calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction [Number]%.
- Managed timely and effective replacement of damaged or missing products.
- Trained staff on operating procedures and company services.
- Cross-trained and provided back up for customer service managers.
Office Manager/Customer Service
Miracle Ear
Riverdale, Utah
09.2011 - 04.2015
- Maintained positive customer relations
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Greeted and welcomed new patients
- Complete management of customer including appointments, product selection, ordering, insurance and followup.
- Managed all aspects of office from open to close.
Sales Support/Account Manager Assistant
SnapSports
Salt Lake City, UT
09.2022 - Current
Education
High School Diploma -
Hillcrest High School
Midvale, UT05.1988
Skills
- Customer Orders
- Microsoft Project
- Team Communication
- Producing Schedules
- Excel Spreadsheets
- Customer Satisfaction
- Data Input
- Oracle Software
- Order Entry
Timeline
Sales Support/Account Manager Assistant
SnapSports
09.2022 - Current
Order Management Supervisor
Candle Warmers Etc.
03.2021 - 05.2022
Customer Service Supervisor
Candle Warmers Etc.
04.2020 - 03.2021
Domestic Purchasing Planner
Candle Warmers Etc.
08.2015 - 08.2022
Customer Service Representative
Candle Warmers Etc
08.2015 - 04.2020
Office Manager/Customer Service
Miracle Ear
09.2011 - 04.2015
High School Diploma -
Hillcrest High School