MELISSA FARRIN
Reno,NV
Summary
Results-driven Store Manager with over 17 years of experience in store management, recognized for consistently exceeding sales quotas and driving revenue growth. Expertise in personnel management, merchandising, and sales strategies enhances operational efficiency and customer satisfaction. A decisive leader with strong planning and organizational skills, committed to maximizing team performance and productivity. Proven success in vocational training, adept at curriculum development and integrating technology to meet diverse learning needs.
Overview
29
29
years of professional experience
Work History
Machine Operator Technician
Panasonic Energy-Lithium Division
Sparks, NV
04.2025 - Current
- Adjusted machine feed and speed, changed cutters, blades, saws and other attachments as necessary.
- Updated logs of maintenance activities performed on equipment in order maintain records of service history.
- Recorded data on daily production sheets accurately detailing number of items produced each day.
- Maintained a safe work environment by adhering to safety procedures and regulations.
- Trained new employees on how to use machinery properly for their own safety.
Inbound and Outbound Warehouse Associate
Amazon
Reno, NV
12.2024 - 02.2025
- Loaded cargo onto transportation devices.
- Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
- Inspected returned items for damages or defects before restocking them into inventory.
- Followed established protocols for receiving damaged goods and filing claims with carriers accordingly.
Production Associate
Tesla
Sparks, NV
08.2023 - 12.2024
- Produced Tesla vehicles and energy products while maintaining rigorous quality control standards.
- Maintained optimal performance of advanced manufacturing machinery through strict compliance with safety protocols.
- Collaborate with cross-functional teams to identify and resolve technical and process-related issues
- Maintain a safe work environment through effective communication and teamwork
- Conducted lab evaluations involving connectivity reform checks, weight assessments, and water purity tests.
Retail Store/Training Manager
T-Mobile
Susanville, CA
09.2019 - 07.2023
- Oversaw guest services, store operations and sales to enhance overall performance.
- Directed recruitment, schedule management, and employee education.
- Served as the primary point of contact for employees of the retail store
- Achieved increased productivity and professional growth through strategic implementation.
- Orchestrated events aimed at fostering collaboration between the organization and local businesses.
General Manager
A.C. Moore
Wilmington, NC
05.2017 - 08.2019
- Managed multiple supervisors and departments, including scheduling, payroll, marketing, and team leadership
- Promoted and implemented the Fundraise with A.C
- Moore program
- Drove marketing and advertising through effective product displays and placement
- Developed and trained staff members and resolved performance issues
Solution Specialist
Verizon
Fayetteville, NC
10.2016 - 03.2017
- Analyzed customer needs and presented value-added solutions
- Provided product setup and basic functionality guidance to customers
- Supported daily business operations, including customer transactions, and staying updated on company and industry trends
I-Tunes Customer Service
Kelly Services
Raeford, NC
07.2016 - 11.2016
- Handled inbound calls from consumers
- Aided customers with part lookups, order status concerns, and tracking inquiries
- Facilitated customer inquiries over the phone for assistance with products and services.
- Collaborated with other departments to resolve complex issues.
- Evaluated customer responses to product and service experiences.
Store Manager
RSW Group
Augusta, GA
04.2013 - 01.2016
- Recruited and developed staff members
- Exceeded regional annual sales target by 65% and supported the sales team in proposal writing and contract closing
- Trained and evaluated staff, supported store inventories, and ensured exceptional customer service
Lead Bartender
Applebee's Grill + Bar
Fayetteville , NC
06.1997 - 12.2000
- Managed bar inventory consistently.
- Trained new bartenders on precise pouring methods.
- Enhanced sales performance through effective upselling of premium product lines.
- Displayed extensive knowledge of liquors and wines
- Adhered to alcohol safety protocols to prevent guest intoxication.
- Minimized inventory losses through new drink menu creation.
- Handled precise tab calculations for efficient billing.
- Examined IDs to confirm adherence to legal drinking age policies.
Assistant Manager
Lindsey Management Company
Jonesboro, AR
07.1996 - 01.1997
- Facilitated tenant relations by accommodating property-related concerns.
- Managed vendor relationships for maintenance, landscaping, and security services.
- Evaluated rental applications and performed credit assessments.
- Facilitated the preparation of budgets, reporting finances, and collections of fees.
- Facilitated property tours to engage potential tenants.
- Guaranteed adherence to housing regulations.
Education
Associate of Applied Science - Law Enforcement, Criminal Justice
Three Rivers Community College
Skills
- Warehouse safety
- Package handling
- Load and unload trucks
- Marketing
- Coaching and mentoring
- Customer service
- Conflict resolution
- Inventory management
- Staff training and development
- Employee onboarding
- Goal setting
- Disciplinary techniques
- Workforce management
- Shift scheduling
- Safety procedures
- Brand management
- Mixology expertise
- Communication proficiency
- Drink recipe memorization
- Bar terminology
- Public speaking
- Alcohol safety awareness
- KPI analysis
- Active listening
- Customer engagement
- Display restocking
- Product description
- Customer relationship building
- Up-selling
- Relationship selling
- Closing techniques
- Relationship building
Languages
English
Professional
References
References available upon request.
Timeline
Machine Operator Technician
Panasonic Energy-Lithium Division
04.2025 - Current
Inbound and Outbound Warehouse Associate
Amazon
12.2024 - 02.2025
Production Associate
Tesla
08.2023 - 12.2024
Retail Store/Training Manager
T-Mobile
09.2019 - 07.2023
General Manager
A.C. Moore
05.2017 - 08.2019
Solution Specialist
Verizon
10.2016 - 03.2017
I-Tunes Customer Service
Kelly Services
07.2016 - 11.2016
Store Manager
RSW Group
04.2013 - 01.2016
Lead Bartender
Applebee's Grill + Bar
06.1997 - 12.2000
Assistant Manager
Lindsey Management Company
07.1996 - 01.1997
Associate of Applied Science - Law Enforcement, Criminal Justice
Three Rivers Community College
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