Melissa Farrow
Norwich,NY
Summary
Proven experience in handling sensitive information, investigating abuse and neglect situations, and providing critical support, as demonstrated at Catholic Charities and Chenango County Department of Social Services. Excelled in detail-oriented documentation, multi-tasking, and maintaining confidentiality. Trained in crisis intervention and collaborative problem-solving, ensuring effective outcomes in high-stakes environments.
Overview
19
19
years of professional experience
Work History
Warming Center Support Staff (seasonal Position)
Catholic Charities
Norwich, NY
02.2024 - 04.2024
- Handled confidential client information with discretion, adhering to privacy policies. Maintained client information to assist with possible future client needs and services.
- Assisted in the admitting process of new clients through the collection, cataloging, and securing of clients' belongings. Assigned clients a designated space, while maintaining peace within the group setting.
- Completed routine cleaning of facilities before the shift ended.
Child Protective Services Caseworker
Chenango County Department of Social Services
Norwich, NY
02.2005 - 02.2009
- Investigated allegations of child abuse or neglect by gathering information from the child, family, educational, medical, legal, and other community sources.
- Interviewed clients individually and in groups to assess situations, capabilities, and problems.
- Created safety plans for children in need of protection from abuse or neglect, including crisis intervention services when needed.
- Identified appropriate community resources and provided referrals for services.
- Collaborated with law enforcement and medical personnel on investigations related to child abuse or neglect cases.
- Interfaced with the court system, working directly with attorneys, and testifying in court.
- Provided education, counseling, referral services, and advocacy for families involved in CPS cases.
- Facilitated family reunification when possible following appropriate safety considerations.
- Provided follow-up care after termination of a report (preventative case) to ensure continued safety of the child.
- Prepared and maintained detailed and accurate records of client contact, client requirements, and their progress or non-progress regarding cases of suspected abuse or neglect, including those that could be used in future court proceedings.
- Utilized various computer systems for data entry and tracking caseworker activities.
Education
Bachelor of Arts - Psychology
State University of New York at Oneonta
Oneonta, NY12-2003
Skills
- Investigative skills
- Inter/intra agency communication
- Documentation
- Confidentiality
Affiliations
- I left Chenango County DSS with the birth of my first baby, and after raising five children full time, I am looking forward to rejoining the workforce.
- I was chosen as Safe Sport Coordinator for my children's sports teams, due to my CPS experience.
Timeline
Warming Center Support Staff (seasonal Position)
Catholic Charities
02.2024 - 04.2024
Child Protective Services Caseworker
Chenango County Department of Social Services
02.2005 - 02.2009
Bachelor of Arts - Psychology
State University of New York at Oneonta
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