Jeremy Jenks
Livingston,Montana
Summary
Accomplished professional with expertise in customer service and crisis management, honed at HRDC. Proven ability to enhance client satisfaction through strong teamwork and effective communication. Skilled in developing individualized care plans and implementing safety protocols, resulting in improved operational efficiency and client outcomes. Proficient in data entry and scheduling coordination.
Experienced with operational tasks and administrative support. Utilizes strong communication skills and adaptability to meet team goals. Track record of effective problem-solving and collaboration to achieve desired outcomes.
Professional, experienced staff member prepared for this role. Strong focus on team collaboration and achieving results. Reliable and adaptable with changing needs. Skilled in communication, problem-solving, and time management. Known for integrity, efficiency, and proactive approach to challenges.
Overview
10
10
years of professional experience
Work History
Warming Center Staff
HRDC
11.2022 - 04.2025
- Assisted in daily operations, ensuring adherence to safety protocols and procedures.
- Supported team members by learning operational tasks and maintaining equipment readiness.
- Coordinated inventory management, contributing to efficient stock organization and retrieval.
- Engaged with customers, addressing inquiries and providing information on services offered.
- Maintained cleanliness and organization of work areas to promote a safe environment.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
Certified Medication Aide
New Care Directions
02.2020 - 05.2023
- Administered medications accurately and timely, ensuring compliance with safety protocols.
- Monitored patient vital signs and reported changes to nursing staff for prompt intervention.
- Assisted in creating individualized care plans, enhancing patient-centered treatment approaches.
- Trained new staff on medication administration techniques and safety procedures, promoting best practices.
- Documented patient medication records meticulously, maintaining accurate and up-to-date information.
- Collaborated with healthcare team to evaluate patient progress and adjust care plans as needed.
- Implemented infection control measures during medication administration to safeguard patient health.
- Participated in quality improvement initiatives, contributing to enhanced operational efficiency within the facility.
Certified Nursing Assistant
Livingston Health And Rehab
12.2014 - 04.2023
- Provided direct patient care, assisting with daily living activities and promoting comfort.
- Monitored vital signs, documenting changes to ensure accurate patient assessments.
- Assisted nursing staff with medical procedures, enhancing operational efficiency in care delivery.
- Educated patients on health management, reinforcing treatment plans and promoting wellness.
- Maintained cleanliness and organization of patient areas, ensuring compliance with safety standards.
- Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to individual needs.
- Trained new staff on protocols and best practices, fostering a supportive work environment.
Personal Care Assistant
Montana Independent Living Project
11.2016 - 11.2019
- Assisted clients with daily living activities, ensuring comfort and safety.
- Developed individualized care plans based on client needs and preferences.
- Coordinated communication between healthcare providers and family members.
- Trained new staff on best practices and organizational procedures.
- Conducted regular assessments to evaluate effectiveness of care plans.
- Led initiatives to improve service delivery and client satisfaction levels.
- Monitored client health status, documenting changes and reporting to supervisors.
Education
No Degree - Nursing Practice
Portland State University
Portland, ORGraduate Certificate - Medical Assistant
Montana State University
Bozeman, MT06-2017
CNA/CMA License - Nursing Education
Montana State B
Billings, MT06-2015
Skills
- Strong teamwork
- Cleaning and organization
- Cleaning skills
- Customer relations skills
- Customer service expertise
- Data entry
- Scheduling and coordination
- Crisis prevention intervention (CPI)
- Verbal crisis prevention intervention
- Crisis prevention
- Crisis prevention and intervention training (CPI)
- Crisis management plans
Timeline
Warming Center Staff
HRDC
11.2022 - 04.2025
Certified Medication Aide
New Care Directions
02.2020 - 05.2023
Personal Care Assistant
Montana Independent Living Project
11.2016 - 11.2019
Certified Nursing Assistant
Livingston Health And Rehab
12.2014 - 04.2023
No Degree - Nursing Practice
Portland State University
Graduate Certificate - Medical Assistant
Montana State University
CNA/CMA License - Nursing Education
Montana State B
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